If you are a recent graduate looking to kick-start your career in the IT and customer support domain, the Cornerstone OnDemand Recruitment 2026 drive presents a valuable opportunity. The company is inviting applications for the role of Junior Support Specialist as part of its off campus drive for freshers hiring. This position is based in Pune and offers hands-on experience in a global customer support environment, making it an excellent entry point for candidates interested in SaaS-based technologies and client interaction roles.
Cornerstone OnDemand Recruitment 2026
| Category | Details |
|---|---|
| Company Name | Cornerstone OnDemand |
| Job Role | Junior Support Specialist |
| Qualification | Bachelor’s Degree (Computer Science or related) |
| Experience | Freshers / Less than 1 year |
| Job Location | Pune, India |
| Salary | Not Disclosed |
| Job Type | 12-Month Internship |
Job Overview
The Junior Support Specialist role is part of the Global Customer Support Team and focuses on delivering Level 1 technical support to clients using Cornerstone products. This is a 12-month internship opportunity designed to help candidates gain real-world exposure to customer support operations, troubleshooting, and SaaS-based applications.
The role involves interacting with customers via phone, email, and CRM tools, resolving queries, and ensuring a seamless user experience. Candidates will also learn how enterprise software systems function in real-world scenarios.
Key Responsibilities
As a Junior Support Specialist, you will be responsible for handling customer issues and ensuring timely resolution. Your daily tasks will include:
- Providing Level 1 support to customers using Cornerstone products
- Responding to queries through CRM systems, phone, and email
- Troubleshooting application-related issues efficiently
- Maintaining high Customer Satisfaction (CSAT) scores
- Following defined support processes to meet Service Level Agreements (SLAs)
- Prioritizing cases based on urgency and customer impact
- Collaborating with higher-level support teams when required
- Documenting issues and maintaining proper case records
- Continuously learning about new product features and technologies
- Engaging with internal knowledge bases and support forums
Skills Required
To succeed in this role, candidates should possess a mix of technical knowledge and soft skills. The company is looking for individuals who are eager to learn and have a strong customer-first mindset.
Required Skills:
- Basic understanding of SaaS and cloud computing concepts
- Familiarity with technologies like FTP, SSO, SMTP, and HTML
- Strong written and verbal communication skills
- Analytical thinking and problem-solving ability
- Ability to handle customer queries with patience and professionalism
- Willingness to work in a 24×7 environment (mostly US shifts)
Preferred Skills (Added Advantage):
- Knowledge of CRM tools such as Salesforce
- Understanding of support workflows and SLA-based environments
Why Join Cornerstone OnDemand
Joining Cornerstone OnDemand offers more than just a job—it provides a platform to build a strong foundation in the tech industry.
- Global Exposure: Work with clients and teams across different countries
- Learning Opportunities: Gain hands-on experience in SaaS platforms and enterprise applications
- Supportive Culture: Encourages innovation, teamwork, and personal growth
- Career Growth: Opportunity to transition into full-time roles after the internship
- Inclusive Environment: Work in a diverse and collaborative workplace
The company’s mission to empower organizations and individuals ensures that employees are always learning and evolving.
Salary Details
The salary for the Junior Support Specialist role has not been officially disclosed. However, candidates can expect a competitive stipend in line with industry standards for internship roles in Pune. Additional benefits may include learning resources, exposure to global teams, and potential career advancement opportunities.
Hiring Locations
- Pune, India (Office-Based Role)
Candidates must be willing to work from the Pune office and adapt to flexible working hours, including night shifts aligned with US time zones.
How to Apply
Interested candidates can apply through the official Cornerstone OnDemand careers portal. Follow these simple steps:
- Visit the official careers page of Cornerstone OnDemand
- Search for “Junior Support Specialist – Pune”
- Review the job description carefully
- Click on the Apply Now button
- Fill in your personal and academic details
- Upload your updated resume
- Submit the application
About the Company
Cornerstone OnDemand is a globally recognized leader in talent management and workforce agility solutions. Its flagship platform, Cornerstone Galaxy, is an AI-powered ecosystem designed to help organizations identify skill gaps, enhance employee engagement, and deliver modern learning experiences.
With over 7,000 organizations and 100 million+ users across 180+ countries, Cornerstone has built a strong reputation for enabling businesses to stay future-ready. The company fosters a culture of innovation, collaboration, and continuous learning, making it an ideal workplace for fresh graduates.
