Deloitte is hiring for the position of Associate Services Specialist I – End User Support (EUS Analyst), based in Hyderabad. This is a great opportunity for engineering graduates who want to build a career in enterprise IT support, delivering technology assistance across Deloitte’s offices in India.
Job Overview
| Particular | Details |
|---|---|
| Company | Deloitte (USI) |
| Position | Associate Services Specialist I – End User Support (EUS Analyst) |
| Qualification | Bachelor of Technology / Bachelor of Engineering (or related engineering degree) |
| Experience | Freshers / Early Career |
| Job Type | Full-Time |
| Shift Timings | Rotational |
| Job Location | Hyderabad, Telangana, India |
| Team | CXO – Information Technology Support Services |
| Apply Mode | Online |
About the Role
As an Associate Services Specialist I on the CXO Asset Lifecycle IT Services team, you will deliver technical support through Deloitte’s ITS walk-up experience, including in-person, phone, and email support for incidents and service requests. You will be the vital point of contact for IT-related issues, supporting hardware, software, and mobile devices for Deloitte professionals.
Key Responsibilities
- Deliver technical support through in-person, phone, and email channels for incidents and service requests.
- Support hardware, software, and mobile devices, including configuration, deployment, and troubleshooting.
- Install and configure firm-standard images on laptops and desktops, and perform asset tracking activities.
- Support office technology including audio/video conferencing equipment, printers, and workstation administration in Active Directory.
- Document issues, resolutions, and service activities per established processes and SLAs.
- Collaborate with infrastructure teams, vendors, and business users, including rotational after-hours emergency coverage.
Eligibility Criteria
Candidates with a Bachelor of Technology, Bachelor of Engineering, or another engineering degree can apply. Experience supporting Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams), Zoom, Windows, and macOS environments is required, along with experience troubleshooting hardware, software, and mobile devices.
Required Skills
- Experience supporting Microsoft Office, Zoom, Windows, and macOS environments.
- Experience supporting video conferencing, audio/video, or telephony equipment.
- Technical troubleshooting and issue resolution skills.
- Experience using or administering Active Directory.
- Preferred: ITIL, MCITP, A+, Network+, or Dell/HP certification.
Recommended Certifications & Skills to Stand Out
For IT end-user support and helpdesk roles in general, candidates commonly strengthen their applications with CompTIA A+ or Network+ certifications, which are widely recognized foundations for hardware and networking support. ITIL Foundation certification is broadly valuable for understanding structured service management practices used across most large enterprises. Hands-on familiarity with Active Directory, ticketing tools, and basic scripting (PowerShell or Bash) can also help candidates stand out, along with strong customer-facing communication skills, since this kind of role is as much about people as it is about technology.
Salary & Benefits
Deloitte offers a comprehensive rewards program designed to support professionals mentally, physically, and financially, along with access to DU: The Leadership Center in India in Hyderabad, a dedicated hub for holistic professional growth and development.
Career Growth Opportunities
Associate Services Specialists can progress into roles such as Associate Services Specialist II, IT Support Team Lead, or specialized infrastructure and systems administration roles within Deloitte’s Information Technology Support Services organization.
Why Join Deloitte?
Deloitte’s purpose is to make an impact that matters for its people, clients, and communities. With an inclusive culture and strong investment in professional development, Deloitte offers technology support professionals the chance to work at the heart of one of the world’s leading professional services organizations.
Selection Process
- Online Application
- Resume Screening
- Technical / HR Interview Rounds
- Final Offer
The process may vary depending on business requirements.
How to Apply
Interested candidates should visit the official Deloitte USI Careers portal, review the complete job description, and submit their online application with an updated resume before the position closes.
Apply Link
About the Company
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, its global network of member firms, and their related entities. Deloitte’s purpose is to make an impact that matters for its people, clients, and communities, offering professionals the chance to work at the heart of a world-leading professional services organization.
