Deloitte is hiring for the position of Intela Support – Associate Services Specialist I in Hyderabad, Telangana. This opportunity is suitable for graduates with knowledge of computer science, computer engineering, technical L1 troubleshooting, application support, and customer service.
The role involves providing technical support for various software applications, managing incidents and service requests, troubleshooting application issues, handling customer interactions through phone, chat, and email, and maintaining service-level and quality standards.
Deloitte Intela Support Associate Services Specialist I Recruitment 2026
| Company | Deloitte |
|---|---|
| Job Role | Intela Support – Associate Services Specialist I |
| Location | Hyderabad, Telangana, India |
| Experience | 0–2 years |
| Qualification | Any Bachelor’s Degree |
| Job Category | Technical Support / Application Support |
| Work Environment | 24×7 rotational shifts |
| Travel | Less than 10% as needed |
| Salary | Not specified |
Eligibility Criteria
Candidates applying for the Deloitte Associate Services Specialist I position should meet the following requirements:
- Any Bachelor’s degree with knowledge of Computer Science, Computer Engineering, technical L1 troubleshooting, or a related field.
- Candidates with 0–2 years of experience can apply.
- Strong customer service skills through phone, chat, and email.
- Excellent spoken English communication skills.
- Good written and verbal communication abilities.
- Proficiency in MS Office applications.
- Customer service experience is required.
- Exposure to application support and the ITIL framework is beneficial.
- ServiceNow experience is preferred.
- Azure experience is preferred.
Required Skills
Candidates should have knowledge or experience in:
- Technical L1 troubleshooting
- Application support
- Customer service
- Incident management
- Service request management
- ITIL concepts
- MS Office
- ServiceNow
- Azure
- Phone, chat, and email support
- Ticket management
- Troubleshooting and issue resolution
- Excellent verbal and written communication
The role requires candidates to handle customer interactions professionally while maintaining accuracy, service quality, and agreed response timelines.
Job Responsibilities
As an Associate Services Specialist I, selected candidates will be responsible for providing technical and application support to users.
Key responsibilities include:
- Providing service support for various software applications.
- Acting as the first point of contact for users.
- Logging and managing incident and service request details.
- Managing tickets from beginning to resolution.
- Handling voice and non-voice support through calls, chats, and emails.
- Managing multiple support mailboxes and responding to user emails.
- Processing incoming service requests, incidents, and change requests.
- Triaging and troubleshooting issues reported across applications.
- Identifying and recording application defects.
- Communicating with internal and external client users.
- Providing support to client Partners, Directors, and Senior Managers when required.
- Troubleshooting technology-related issues involving MS Office and custom-built applications.
- Supporting applications based on technologies including ASP.NET, C#, Active Directory, and DPASS.
- Provisioning user accounts for external client users.
- Providing premium-level Tax Application Support through phone, email, and chat.
Customer Service and Performance Expectations
The position requires strong customer handling skills and the ability to work according to defined service standards.
Candidates will be expected to:
- Follow call etiquette and customer service standards.
- Meet SLAs for email and chat response times and call handling.
- Maintain performance metrics such as C-SAT, AHT, FCR, schedule adherence, escalation thresholds, and quality scores.
- Prioritize issues based on client value and business impact.
- Support VIP users when required.
- Maintain a high level of accuracy and customer satisfaction.
- Take ownership of assigned work and follow quality assurance processes.
Work Environment and Shift Timings
Candidates should be comfortable working in a 24×7 environment with rotating shifts. The job posting states that shift changes may occur as frequently as every month.
The listed shift timings include:
- 5:30 AM – 2:30 PM IST
- 2:00 PM – 11:00 PM IST
- 9:00 PM – 6:00 AM IST
Candidates should also be comfortable working on some weekends and holidays when required. Travel may be required as needed, with the posting specifying less than 10%.
Ideal Candidate
The ideal candidate should be a quick learner with an interest in developing technical knowledge. The role requires the ability to work in a fast-paced environment, prioritize multiple assignments, adapt to changing business requirements, and maintain strong attention to detail.
Candidates should also demonstrate ownership, a positive attitude, multitasking ability, and the ability to work under strict deadlines while maintaining internal quality standards.
How to Apply
Apply Link : Click Here
Interested and eligible candidates can apply for the Intela Support – Associate Services Specialist I position through the official Deloitte careers portal.
Candidates should review the official job requirements and verify their eligibility before submitting their application.
Final Summary
Deloitte is offering the Intela Support – Associate Services Specialist I opportunity in Hyderabad for graduates with 0–2 years of experience. The role is focused on technical application support, incident and ticket management, customer service, troubleshooting, and ITIL-based support processes.
Candidates with strong communication skills, customer service experience, MS Office knowledge, and an interest in technical support can consider applying. The position also requires flexibility to work in a 24×7 rotational shift environment.
