Firstsource Solutions has announced a walk-in recruitment drive for the position of Chat Support Executive in Hyderabad. The opportunity is available for eligible freshers and experienced candidates interested in customer service, chat support, voice, and non-voice processes.
Candidates with good communication skills, basic computer knowledge, and the ability to work in 24/7 rotational shifts can attend the walk-in interview. The position is based in Hyderabad and requires candidates to work from the office.
Firstsource Recruitment 2026
| Particulars | Details |
|---|---|
| Company | Firstsource Solutions |
| Job Role | Chat Support Executive |
| Designation | Executive / Senior Executive |
| Experience | 0–2 Years |
| Eligible Experience | Freshers & Experienced up to 3 years |
| Qualification | Undergraduate / Graduate |
| Location | Hyderabad, Telangana |
| Salary | ₹2.25 – ₹3.25 LPA |
| Job Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Process | Voice / Non-Voice |
| Shift | 24/7 Rotational Shifts |
| Walk-in Dates | 26 August – 11 September 2026 |
| Walk-in Time | 11:30 AM – 2:30 PM |
Eligibility Criteria
Candidates interested in the Firstsource Chat Support Executive recruitment should meet the required eligibility conditions.
- Freshers and experienced candidates with up to 3 years of experience can apply.
- Candidates should have good verbal communication skills.
- Good written and reading skills are required.
- Basic computer knowledge is expected.
- Candidates should have basic keyboarding skills.
- Knowledge of Microsoft Office applications such as Outlook, Word, and Excel is preferred.
- Candidates must be willing to work in 24/7 rotational shifts.
- Immediate joiners are preferred.
- Candidates should be willing to work from the Hyderabad office.
- Customer service, chat support, voice process, or non-voice process experience can be an advantage.
Important: The job listing specifically mentions that BE/B.Tech/PG freshers are not eligible for this particular opening.
Key Responsibilities
Selected candidates will be responsible for supporting customers through voice and non-voice channels. Depending on the assigned process, candidates may primarily handle customer interactions through chat.
The major responsibilities may include:
- Handling customer queries professionally.
- Providing accurate information and suitable resolutions.
- Responding to customers through chat or voice.
- Maintaining professional communication throughout customer interactions.
- Following established customer service procedures.
- Recording and updating relevant customer information.
- Escalating complex issues to the appropriate team when required.
- Meeting quality and productivity targets.
- Using computer systems and basic office applications during daily operations.
The exact responsibilities may vary according to the process and business requirements.
Skills Required
Candidates applying for the position should have strong communication and customer-handling abilities. The important skills mentioned for the role include:
- Good verbal communication
- Written communication
- Reading skills
- Customer service
- Chat support
- Chat process
- International chat process
- Non-voice process
- Voice process
- Basic computer knowledge
- Keyboarding skills
- Microsoft Office
Candidates who are comfortable interacting with customers and working in a fast-paced environment can consider this opportunity.
Salary Details
According to the job listing, the salary offered for the Firstsource Chat Support Executive position is ₹2.25 LPA to ₹3.25 LPA.
The final salary may depend on the candidate’s experience, skills, role, and hiring process. The job listing also mentions Executive and Senior Executive designations.
Benefits and Facilities
Firstsource provides various employee benefits and facilities. The listing mentions:
- Learning and Development Support
- Transport / Travel Support
- Health and Wellness Support
- Performance Bonus
- Relocation Assistance
- Free Meal
A one-way cab facility up to 23 km is also mentioned for the position, subject to applicable company policies and eligibility.
Firstsource Walk-in Interview 2026
Eligible candidates can directly attend the Firstsource walk-in interview at the company’s Hyderabad office.
Walk-in Dates: 26 August – 11 September 2026
Walk-in Time: 11:30 AM – 2:30 PM
Venue: Firstsource Solutions Limited, 5th Floor, BSR Tech Park, Near Wipro Circle, Nanakramguda Financial District, Hyderabad, Telangana – 500008
Candidates should carry their updated resume and government-issued photo ID proof when attending the interview.
Selection Process
The Firstsource recruitment process mentioned in the job listing consists of multiple rounds. Candidates may have to successfully complete the following stages:
- AI Interview
- HR Round
- Assessments
- Operations Manager Round
Candidates should be prepared for communication-based questions, assessments, and discussions related to customer service and the role.
How to Apply
Interested and eligible candidates must directly attend the Firstsource walk-in interview at the mentioned Hyderabad office during the specified dates and timings.
Candidates should carry an updated resume and valid government photo ID proof. It is recommended to verify the walk-in details before travelling, as interview schedules may change.
Firstsource has stated that it follows a fair, transparent, and merit-based hiring process. Candidates should not pay any money for registration, interviews, selection, or employment. Applicants should be cautious of fraudulent recruitment offers and verify suspicious communications through official channels.
More Details : Click Here
About Firstsource
Firstsource Solutions Limited is a business process management company and a part of the RP-Sanjiv Goenka Group. The company provides business process and technology-enabled services to organizations across several industries.
Its services cover areas including healthcare, banking and financial services, communications, media, technology, and other sectors. Firstsource operates across multiple countries and works with numerous global brands.
Final Summary
Firstsource Solutions is conducting a Walk-in Recruitment 2026 drive for Chat Support Executive, Executive, and Senior Executive positions in Hyderabad. The opportunity is open to eligible freshers and experienced candidates with up to 3 years of experience.
Candidates should have good verbal and written communication skills, basic computer knowledge, and willingness to work in 24/7 rotational shifts. The offered salary is ₹2.25–₹3.25 LPA, and the position follows a work-from-office model.
Interested candidates can attend the walk-in interview from 26 August to 11 September 2026, between 11:30 AM and 2:30 PM, at the Firstsource office in BSR Tech Park, Nanakramguda, Hyderabad.
Candidates should carry an updated resume and valid government photo ID proof. No fee is required at any stage of the recruitment process.
