The demand for IT support professionals is growing rapidly as organizations continue to rely on digital systems and cloud-based platforms. If you are a recent graduate looking to kick-start your career in the IT domain, the Genpact Recruitment 2026 drive presents a great opportunity. Through its latest off campus drive and freshers hiring initiative, Genpact is inviting applications for the role of Process Associate – Service Desk Technical Support.
This role is ideal for candidates who are passionate about technology, troubleshooting, and delivering customer-centric IT solutions. Let’s explore the complete details of this opportunity.
Genpact Recruitment 2026
| Key Information | Details |
|---|---|
| Company Name | Genpact |
| Job Role | Process Associate – Service Desk Technical Support |
| Qualification | Diploma or Degree in Computer Science or related field |
| Experience | Freshers |
| Job Location | Hyderabad, India |
| Salary | As per company standards |
| Job Type | Full-Time |
Job Overview
As part of Genpact Recruitment 2026, the company is hiring fresh graduates for the position of Process Associate in Service Desk Technical Support. In this role, you will act as the first point of contact for IT-related issues and provide technical assistance to users through various communication channels such as phone, email, and chat.
This position focuses on delivering high-quality support, managing service requests, and ensuring smooth IT operations across the organization.
Key Responsibilities
Candidates selected through this Genpact off campus drive 2026 will be responsible for handling IT support tasks and ensuring seamless service delivery. Key responsibilities include:
- Acting as the first point of contact for IT support queries
- Logging and managing incidents through ITSM tools
- Handling user account management in Active Directory and Azure Active Directory
- Supporting authentication and access management using tools like Okta
- Resolving tickets using platforms such as ServiceNow
- Performing password resets and access provisioning for enterprise applications
- Troubleshooting issues related to Windows OS, iOS devices, and Microsoft Office tools
- Managing SharePoint access and permissions
- Monitoring device compliance using Microsoft Intune
- Diagnosing hardware and peripheral issues
- Maintaining accurate asset records and documentation
- Escalating complex issues to higher-level support teams
- Supporting onboarding and offboarding processes
Skills Required
To succeed in this freshers hiring opportunity, candidates should possess a mix of technical knowledge and soft skills. Some of the important skills include:
- Basic understanding of operating systems and troubleshooting
- Familiarity with Microsoft Office and productivity tools
- Knowledge of Active Directory administration
- Understanding of ITIL framework (preferred)
- Strong analytical and problem-solving abilities
- Good communication and interpersonal skills
- Ability to prioritize tasks and manage multiple requests
- Willingness to work in flexible shifts
Why Join Genpact
Choosing Genpact through this Genpact recruitment 2026 drive offers several benefits for freshers:
- Opportunity to work in an AI-driven and innovation-focused environment
- Exposure to real-world enterprise IT systems and technologies
- Access to world-class training, mentorship, and certifications
- Career growth opportunities in a global organization
- Collaborative work culture with experienced professionals
- Focus on ethical AI, data security, and governance
This makes Genpact an excellent choice for candidates aiming to build a long-term career in IT support and technology services.
Salary Details
The salary for the Process Associate role is offered as per company standards. While the exact package may vary, freshers can expect a competitive salary along with additional benefits such as training programs, performance incentives, and career growth opportunities.
Hiring Locations
As per the official job posting, the primary hiring location for this role is:
- Hyderabad, India
Candidates should be open to working from this location and flexible with shift timings based on business requirements.
How to Apply
Interested candidates can apply for this Genpact off campus drive for freshers hiring 2026 by following these steps:
- Visit the official Genpact careers website
- Search for the job role “Process Associate – Service Desk Technical Support”
- Register or log in to your account
- Fill in your personal and academic details
- Upload your updated resume
- Submit the application form
About the Company
Genpact is a globally recognized advanced technology services and solutions company that helps leading enterprises transform and grow. With a strong focus on AI, automation, and digital innovation, Genpact is at the forefront of modern business transformation.
The company’s AI-driven initiatives, including its advanced innovation programs, are helping organizations solve complex challenges and improve efficiency. With a workforce of over 140,000 professionals worldwide, Genpact offers a dynamic and inclusive work environment where employees can learn, grow, and build impactful careers.
