Mphasis Recruitment 2026 has announced a promising career opportunity for fresh graduates and early-career professionals through its latest off campus drive. The company is hiring for the role of Junior Service Desk Associate (Trainee Customer Support Representative – Mobile Support) at its Mangalore location. This opening is ideal for candidates looking to begin their career in customer support, IT services, and operations with a globally recognized organization. With eligibility open to freshers and candidates having up to one year of experience, this role offers a strong entry point into the corporate IT and BPO industry.
Mphasis Recruitment 2026
| Details | Information |
|---|---|
| Company Name | Mphasis |
| Job Role | Junior Service Desk Associate |
| Designation | Trainee Customer Support Representative – Mobile Support |
| Qualification | High School / BSc / BCom / BA / Diploma |
| Experience | 0–1 Years (Freshers Eligible) |
| Job Location | Mangalore |
| Shift | US Shifts (Night Shifts) |
| Salary | Expected ₹2 LPA – ₹3 LPA |
| Apply Mode | Online |
Job Overview
The Junior Service Desk Associate role is part of the Operations department at Mphasis. The selected candidate will work as a Trainee Customer Support Representative – Mobile Support (Level 1), reporting directly to a Team Leader. This position involves handling inbound customer calls and providing web-based support through live chats, emails, and support portals.
The role is designed for individuals who are good at problem-solving, multitasking, and delivering high-quality customer service. Candidates will assist users with basic mobile and fixed-line issues while ensuring customer satisfaction through professional communication and timely resolution.
Key Responsibilities
As a Junior Service Desk Associate at Mphasis, your primary responsibilities will include:
- Providing day-to-day customer support through inbound calls, live chat, emails, and portals
- Processing service requests and handling basic mobile phone troubleshooting
- Updating and maintaining accurate customer account information
- Collaborating with team members to share updates and resolve issues efficiently
- Adhering to shift schedules, login timings, and call handling guidelines
- Ensuring consistent attendance and availability during assigned shifts
- Completing assigned tasks within defined Service Level Agreements (SLAs)
- Escalating issues appropriately using available tools and resources
- Managing personal and customer support inboxes effectively
- Maintaining professional and courteous phone etiquette
- Understanding customer concerns and resolving issues accurately to reduce callbacks
This role requires attention to detail, strong communication skills, and a customer-first mindset.
Skills Required
To be eligible for this role, candidates should possess the following skills and qualifications:
- Excellent verbal and written communication skills
- Strong customer service orientation
- Basic understanding of Android and iOS mobile phones
- Computer literacy and ability to work with multiple systems
- Willingness to work in US shifts (between 6 PM to 6 AM IST)
- Ability to work in a 24×7 rotational shift environment
- Knowledge of ticketing tools like ServiceNow, Maximo, or Remedy is an added advantage
- Freshers or candidates with 0–6 months of domestic BPO experience are preferred
Why Join Mphasis?
Joining Mphasis offers several advantages, especially for freshers starting their careers:
- Opportunity to work with a globally reputed IT services company
- Structured training and skill development programs
- Exposure to international clients and global work standards
- Supportive team environment with experienced leaders
- Long-term career growth opportunities within IT and BPO domains
- Stable work culture with a focus on performance and learning
For candidates seeking off campus drive jobs, freshers customer support roles, or IT-enabled service careers, Mphasis provides a reliable and professional work environment.
Salary Details
The salary for the Junior Service Desk Associate role at Mphasis will be offered as per company norms and industry standards. In addition to the fixed salary, employees may receive other benefits as per company policy, including night shift allowances, training support, and internal growth opportunities.
Hiring Location
The job location for this role is Mangalore. Training and work will initially be conducted from the office. Work-from-home options may be provided at the company’s discretion, subject to performance and operational requirements. Candidates must have a reliable internet connection and a suitable home working environment if WFH is allowed.
How to Apply
Interested and eligible candidates can apply for the Mphasis Junior Service Desk Associate role through the company’s official careers portal or trusted job platforms. The selection process includes:
- V&A Assessment
- Technical/HR Interview
Mphasis Apply Link : Click here
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About the Company
Mphasis is a leading global IT solutions and services provider, delivering applications, business process outsourcing (BPO), and infrastructure services to clients across industries. The company combines deep technology expertise with strong domain and process knowledge to provide high-quality digital solutions.
Over the years, Mphasis has received multiple industry recognitions for its innovation and service excellence. It has been honored as one of the most distinguished digital companies and ranked among the top financial technology vendors globally. With a strong focus on employee development and customer satisfaction, Mphasis continues to be a preferred employer for both freshers and experienced professionals.
