Oracle is hiring candidates for the Support Engineer 1 role in Bangalore. Candidates with 0 to 2+ years of experience can apply for this opportunity. The position is part of Oracle’s Services and Support team and is suitable for candidates looking to build a career in technical customer support and enterprise software.
The role involves providing technical support to customers, troubleshooting issues related to Oracle products, handling service requests, documenting resolutions, and working with experienced team members to resolve technical problems.
Oracle Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Oracle |
| Job Role | Support Engineer 1 |
| Qualification | Relevant Technical Qualification |
| Experience | 0–2+ Years |
| Freshers Eligible | Yes |
| Salary | ₹4.00 – ₹8.00 LPA (Expected) |
| Job Type | Regular Employee |
| Work Mode | Not Specified |
| Location | Bengaluru, Karnataka |
| Job Category | Services and Support |
| Career Level | IC1 |
| Job Identification | 343419 |
| Visa Sponsorship | Not Available |
| Language Required | English |
| Security Clearance | Not Required |
Oracle Support Engineer 1 Job Description
Oracle is looking for a Support Engineer 1 to serve as a point of contact for customers and provide technical support for assigned Oracle products. The selected candidate will handle customer inquiries through phone, electronic, or in-person channels and assist customers with troubleshooting and resolving basic technical issues.
The role involves researching, reproducing, and testing technical problems reported by customers. Candidates will work with more experienced team members when dealing with complex issues and will learn to identify potential improvements to support processes and workflows.
The position also provides opportunities to use automation and AI assistance tools to identify root causes of common technical issues and improve support efficiency.
Roles and Responsibilities
- Serve as a point of contact for customers and handle technical inquiries.
- Provide technical support through phone, electronic, or in-person communication.
- Troubleshoot and resolve simple technical issues related to assigned Oracle products.
- Research, reproduce, and test technical issues reported by customers.
- Follow up with customers regarding service requests and communicate resolutions.
- Escalate complex technical issues to appropriate technical teams.
- Coordinate with experienced team members to resolve routine design, reliability, and maintenance issues.
- Document activities and resolutions in service requests and product documentation.
- Learn to create troubleshooting guides and Knowledge Base articles.
- Develop an understanding of assigned Oracle product ecosystems and customer environments.
- Assist internal teams and stakeholders with customer situations and technical issues.
- Use automation and AI assistance tools to identify root causes of common issues.
- Identify opportunities to improve support processes, workflows, guidelines, and best practices.
- Monitor and manage individual support service performance metrics.
- Follow standard procedures when identifying and escalating technical problems.
- Collect and review basic information to troubleshoot common errors.
- Continuously learn new skills, tools, and technologies relevant to the role.
Qualifications & Skills
- Candidates should have a relevant technical or educational background.
- Experience range is 0 to 2+ years.
- Freshers may be considered for the IC1-level position depending on the applicable requirements.
- Good technical troubleshooting and problem-solving abilities.
- Strong verbal and written communication skills.
- Ability to communicate effectively with customers and internal teams.
- Basic understanding of software products and technical support processes.
- Ability to research and analyze technical issues.
- Willingness to learn Oracle products and technologies.
- Ability to document technical issues and resolutions clearly.
- Ability to follow standard procedures and escalate issues when required.
- Knowledge of automation and AI-assisted troubleshooting is beneficial.
- English language proficiency is required.
Work Environment
This position is based in Bengaluru, Karnataka, and is part of Oracle’s Services and Support organization. The selected candidate will work directly with customers and internal teams to troubleshoot technical issues and provide appropriate solutions.
The role requires candidates to manage service requests, document technical resolutions, collaborate with experienced engineers, and continuously develop their technical knowledge.
Salary Details
The expected salary for the Oracle Support Engineer 1 role in Bangalore is approximately ₹4.00 LPA to ₹8.00 LPA.
This is an expected salary range based on comparable Oracle Support Engineer roles and available market salary information. Oracle has not disclosed an official compensation range in the job details provided. Actual salary may vary based on qualifications, skills, experience, and company policies.
How To Apply For Oracle Support Engineer 1
- Click on the Apply Here button provided below.
- Visit the official Oracle careers website.
- Search for Support Engineer 1 or Job Identification 343419.
- Review the complete job description and eligibility requirements.
- Create an Oracle careers account or log in if required.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all the details before submitting your application.
- Submit your application through the official Oracle careers portal.
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Important Note While Applying For Jobs
Candidates should carefully review the official Oracle job description and requirements before applying. The position states that visa/work permit sponsorship is not available.
Applicants should ensure that all information provided in their application is accurate and keep checking their registered email address for recruitment updates.
Selection and Interview Process at Oracle
The selection process may vary depending on the role and Oracle’s hiring requirements. Candidates may generally go through several stages.
1. Application & Resume Screening:
Oracle’s recruitment team reviews the candidate’s resume, qualifications, experience, technical skills, and overall suitability for the Support Engineer position.
2. HR / Recruiter Discussion:
The recruiter may discuss the candidate’s background, communication skills, availability, location, experience, and role expectations.
3. Technical Interview:
Candidates may be evaluated on troubleshooting, technical support concepts, problem-solving, communication, software knowledge, and their ability to analyze and resolve customer issues.
4. Final Interview / Selection:
Shortlisted candidates may participate in a final discussion covering the role, employment details, joining availability, and other applicable requirements.
About Oracle Company
Oracle is a major multinational technology company known for its database technologies, cloud infrastructure, enterprise applications, and business software solutions.
The company provides technology products and services to organizations around the world, including cloud computing, databases, enterprise applications, artificial intelligence, and infrastructure solutions.
Oracle’s Services and Support teams help customers implement, maintain, troubleshoot, and effectively use Oracle products and services. Support engineers play an important role in resolving technical issues and maintaining customer satisfaction.
