Oracle is hiring for the position of Support Engineer 1 in Bengaluru, Karnataka. This is an early-career opportunity for candidates with 0 to 2+ years of experience who are interested in technical support, troubleshooting, IT infrastructure, and customer-facing technical roles.
The selected candidate will work with Oracle products, assist customers with technical issues, troubleshoot problems, document solutions, and collaborate with experienced technical teams.
Oracle Recruitment 2026
| Details | Information |
|---|---|
| Company | Oracle |
| Job Role | Support Engineer 1 |
| Job ID | 342318 |
| Job Category | Services and Support |
| Career Level | IC1 |
| Experience | 0–2 Years |
| Qualification | Not Specified |
| Job Type | Regular Employee |
| Work Location | Bengaluru, Karnataka |
| Work Mode | Not Specified |
| Salary | Not Disclosed |
| Security Clearance | Not Required |
| Visa Sponsorship | Not Available |
| Language | English |
About Oracle
Oracle is a global technology company providing cloud infrastructure, enterprise applications, databases, and technology solutions to organizations worldwide.
The company also focuses on AI and cloud technologies, helping businesses use data, infrastructure, and applications to improve their operations and deliver better outcomes.
Job Responsibilities
As a Support Engineer 1, the selected candidate will provide technical assistance to customers and help resolve common issues related to Oracle products.
Key responsibilities include:
- Serve as a point of contact for customers through phone and electronic channels.
- Provide technical support and troubleshoot basic Oracle product issues.
- Research, recreate, and test technical problems reported by customers.
- Follow up with customers regarding service requests and communicate resolutions.
- Escalate complex technical issues to the appropriate technical teams.
- Work with experienced peers to identify and resolve routine product issues.
- Maintain accurate service request and product documentation.
- Prepare troubleshooting guides and Knowledge Base articles.
- Assist internal teams and stakeholders with technical issues.
- Use automation and AI-assisted tools to help identify root causes.
- Identify opportunities to improve support processes and workflows.
- Monitor individual support service performance metrics.
- Follow standard procedures to identify and escalate issues.
- Continuously learn new technologies, tools, and industry best practices.
Required Skills
Candidates should have knowledge or interest in the following areas:
- SQL
- Information Technology Infrastructure Library (ITIL)
- Incident Management and Response
- Change Management
- Support Process Management
- Impactful Communication
- Technical Troubleshooting
- Problem-Solving
- Customer Support
- Technical Documentation
Good communication skills and the ability to collaborate with technical teams are also important for this position.
Eligibility Criteria
The official Oracle job posting specifies an experience range of 0 to 2+ years and lists the position at Career Level IC1.
The specific educational qualification is not mentioned in the official job description. Candidates should review the requirements shown during the application process before applying.
The role is suitable for candidates interested in:
- Technical Support
- IT Support
- Application Support
- Customer Technical Support
- Incident Management
- IT Infrastructure
- SQL
- Cloud and Enterprise Technologies
Career Growth
This position provides early-career professionals with an opportunity to gain practical experience in technical support and enterprise technology.
Employees can develop knowledge of Oracle products, customer environments, troubleshooting processes, IT service management, automation, and AI-assisted support tools.
The role also emphasizes continuous learning and process improvement, helping employees build their technical and professional skills.
Salary Details
Oracle has not disclosed the salary for the Support Engineer 1 position in the official job posting.
Compensation details may be communicated during the recruitment process or at the time of the offer.
Work Location
The position is based in Bengaluru, Karnataka, India.
The official job posting does not specify whether the position is remote, hybrid, or fully on-site.
Important Note
Oracle states that visa or work permit sponsorship is not available for this position.
Applicants are required to read, write, and speak English.
How to Apply for Oracle Recruitment 2026?
Interested and eligible candidates can apply through the Oracle official careers website.
Apply Link: Click Here
Candidates should search for Job ID 342318 – Support Engineer 1 and complete the application process through the official Oracle careers portal.
Final Summary
Oracle is hiring Support Engineer 1 in Bengaluru for its Services and Support team. The role is suitable for early-career candidates with 0–2+ years of experience and an interest in technical troubleshooting, customer support, ITIL, SQL, and incident management.
