Oracle Recruitment 2026 Hiring Freshers For IT Service Desk Coordinator | Bangalore

Oracle is hiring freshers for the IT Service Desk Coordinator role in Bangalore. Candidates who have completed any graduate degree can apply for this opportunity. This is a suitable opening for fresh graduates who want to begin their career in technical support, customer service, and enterprise technology.

The role involves providing post-sales support to Oracle customers, handling customer inquiries through phone and electronic communication, troubleshooting support-related issues, and assisting customers with Oracle products and services. Freshers can apply for this opportunity, and the batch requirement is not mentioned.

Oracle Recruitment Hiring Graduates 2026

Oracle IT Service Desk Coordinator Job Description

Oracle is looking for candidates to join its Support organization and provide post-sales support and solutions to customers. The selected candidates will serve as an important point of contact for customer support requirements and help resolve customer inquiries while maintaining a high level of customer satisfaction.

The role includes handling non-technical customer inquiries through phone and electronic communication, along with assisting customers with technical questions related to the use and troubleshooting of Oracle Electronic Support Services.

Candidates may also be required to facilitate customer relationships with the Oracle Support team and provide assistance to internal Oracle employees in handling customer situations and escalated issues.

Roles and Responsibilities

• Provide post-sales support and solutions to Oracle customers.
• Handle customer inquiries through phone and electronic communication.
• Assist customers with technical questions related to Oracle support services.
• Troubleshoot issues related to the use of Oracle products and services.
• Act as a primary point of contact for customers requiring support.
• Facilitate customer relationships with the Oracle Support organization.
• Provide advice and assistance to internal Oracle employees on customer-related situations.
• Handle escalated customer issues when required.
• Provide Level 1 support to customers contacting the Oracle Solution Center.
• Maintain a high level of customer satisfaction while following Oracle support guidelines.
• Communicate effectively with customers, support teams, and internal stakeholders.

Qualifications & Skills

• Candidates should have completed any graduate degree.
• Freshers are eligible to apply.
• The career level for the position is IC1.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to understand customer issues and provide appropriate assistance.
• Willingness to work in a technical support environment.
• Basic knowledge of computers and software applications.
• Ability to communicate effectively through phone and electronic channels.
• Good analytical and troubleshooting skills.
• Ability to work effectively with customers and internal teams.

Work Environment

This is an opportunity based in Bangalore, Karnataka, within Oracle’s Support organization. The position involves communicating with customers through phone and electronic channels and coordinating with internal support teams.

Candidates should be comfortable handling customer queries, troubleshooting issues, and following established support procedures while maintaining customer satisfaction.

Salary Details

The expected salary for the Oracle IT Service Desk Coordinator role is approximately ₹3.00 LPA to ₹6.00 LPA.

This is an estimated salary range based on service-desk roles in Bangalore and is not an officially disclosed Oracle compensation range. Actual compensation may vary depending on the candidate’s qualifications, skills, location, and applicable Oracle policies.

How To Apply For Oracle Recruitment Hiring Graduates

1. Click on the Apply Here button provided below.
2. Visit the official Oracle careers page.
3. Search for the IT Service Desk Coordinator position.
4. Review the eligibility criteria and job requirements carefully.
5. Create an Oracle careers account or log in if you already have one.
6. Complete the application form with accurate information.
7. Upload your updated resume and other required documents.
8. Review all details before submitting your application.
9. Submit your application through the official Oracle careers portal.

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Important Note While Applying For Jobs

Candidates should carefully read the job instructions and requirements before submitting their application. If a resume is shortlisted, Oracle may contact the candidate through the registered email address.

Applicants should regularly check their email inbox and spam folder for updates regarding the next stages of the recruitment process.

Selection and Interview Process at Oracle

The Oracle recruitment process can vary depending on the specific position and hiring requirements. Candidates may be required to complete multiple stages during the selection process.

1. Application & Resume Screening:
Recruiters review the candidate’s profile to determine whether their educational qualifications, skills, and experience match the requirements of the position. Relevant communication, technical support, troubleshooting, analytical, and customer service skills may be considered.

2. Initial HR / Recruiter Call:
The recruiter may discuss the role, responsibilities, team structure, candidate background, communication skills, availability, preferred location, and other employment-related details.

3. Technical Interview:
Candidates may be evaluated on technical support concepts, troubleshooting abilities, problem-solving skills, customer handling, and their understanding of relevant Oracle products or services.

4. Final HR / Selection Round:
Shortlisted candidates may have a final discussion covering employment details, role expectations, joining availability, and other applicable requirements.

About Oracle Company

Oracle Corporation is a major American multinational technology company known for its database software, cloud computing services, enterprise applications, and technology solutions.

The company provides cloud applications, infrastructure, database technologies, and enterprise services to organizations across different industries. Oracle also develops solutions in areas such as artificial intelligence, cloud computing, enterprise resource planning, databases, and business applications.

Oracle operates globally and provides technology products and services designed to help businesses manage data, streamline operations, improve productivity, and support digital transformation.