Salesforce, the world’s #1 AI CRM company, is hiring an Associate Technical Support Engineer for its Bangalore office. This role offers a full-time, office-flexible opportunity for early-career engineers who want front-line troubleshooting experience supporting Salesforce clients around the world.
Job Overview
| Company | Salesforce |
| Job Role | Associate Technical Support Engineer |
| Qualification | B.E / B.Tech / M.Tech |
| Job Type | Full Time |
| Experience | 0–2 Years |
| Location | Bangalore, India |
Job Role
As an Associate Technical Support Engineer, you’ll have primary responsibility for front-line troubleshooting, feature explanation, and best-practice guidance for Salesforce clients across the globe. The Global Support environment is fast-paced and highly client-focused, operating around the clock to deliver 24/7/365 technical support, so the role calls for composure, professionalism, and strong client-satisfaction focus at all times.
Key Responsibilities
- Respond to customer-submitted support cases and help diagnose technical issues
- Troubleshoot product bugs, configuration problems, and integration failures
- Reproduce issues in test environments and write clear, structured bug reports for Engineering
- Collaborate with senior engineers to escalate and resolve complex cases
- Document solutions and contribute to internal knowledge bases and help articles
- Assist with general best practices including user management, data management, and reporting and dashboards
- Identify situations where professional services or account executive intervention may be warranted
Eligibility Criteria
- B.E., B.Tech, MCA degree, or equivalent technical experience
- 0–2 years of industry experience supporting mission-critical software components
- Based in or willing to relocate to Bangalore
Skills Required
- Strong foundation in Computer Science fundamentals — object-oriented design, data structures, and algorithms
- Experience with programming languages such as Java, C++, Python, or Bash
- Basic understanding of APIs, databases, and cloud technologies
- Understanding of networking fundamentals (DNS, HTTP, REST APIs)
- Strong analytical and problem-solving skills
- Clear written and verbal communication for client-facing troubleshooting
Preferred Qualifications
- Knowledge of web development technologies (HTML, CSS, JavaScript) and frameworks such as React, Angular, or Vue.js
- Familiarity with data integration or data quality tools
- Prior internship or academic project experience in technical support or software troubleshooting
- Ability to stay composed and professional in a fast-paced, 24/7 support environment
Job Location
Bangalore, India (Office – Flexible work arrangement)
Salary & Benefits
While exact compensation for this specific opening isn’t publicly listed, Salesforce is known for offering competitive pay, comprehensive benefits, and a strong culture built around Equality — including equal pay initiatives, inclusive employee resource groups, and wide-ranging benefits designed to support employee wellbeing. Full details are available on Salesforce’s official benefits page.
Selection Process
Candidates apply through Salesforce’s official careers page, with options to autofill using a resume, apply manually, or reuse a previous application. The process typically includes an application review followed by technical and behavioral interview rounds assessing troubleshooting ability, technical fundamentals, and client communication skills.
How to Apply
Interested candidates should apply directly through Salesforce’s official careers portal. Highlight any coursework, projects, or experience involving debugging, technical support, or client-facing problem-solving to strengthen your application.
Apply Link
Apply for Salesforce Associate Technical Support Engineer →
About the Company
Salesforce is the world’s #1 AI CRM, where humans and AI agents work together to drive customer success. The company’s Futureforce University Recruiting program is dedicated to attracting, retaining, and cultivating early-career talent, giving new graduates the opportunity to work on real projects that affect how the business runs — with job shadowing, mentorship programs, and talent development courses supporting new hires from day one.
Final Thoughts
The Associate Technical Support Engineer role at Salesforce is a strong opportunity for early-career engineers who want hands-on troubleshooting experience while supporting one of the world’s most widely used CRM platforms. If you enjoy solving technical problems and working directly with clients, this role is worth applying for.
