Sutherland is hiring an Associate for its Chennai office to support Amazon’s Vendor and Seller ecosystem — a role centered on resolving vendor issues, escalations, and platform questions for one of the world’s largest e-commerce marketplaces. What makes this particular opening different from most entry-level BPO roles is the language requirement: candidates need a Mandarin language certificate alongside their academic qualification, since the role supports Mandarin-speaking vendors as part of Amazon’s global seller network.
Job Overview
| Company | Sutherland |
| Job Role | Associate – Vendor/Seller Support (Amazon Account) |
| Qualification | HSC / Any Graduation / 10+5 / 12+3 Diploma |
| Job Type | Full Time (Brick and Mortar, Rotational Shifts) |
| Experience | Freshers Welcome |
| Location | Chennai, Tamil Nadu, India |
This Associate role sits within Sutherland’s Amazon-aligned operations, specifically supporting Vendors — the businesses that sell products directly to Amazon for resale, as distinct from third-party Sellers on the Marketplace. Because vendor accounts often involve larger order volumes, contractual terms, and business-level relationships, this support function tends to be more structured and process-driven than typical consumer-facing customer service, giving new hires exposure to B2B account management fundamentals early in their career.
The Mandarin language requirement is the detail most applicants miss when scanning job boards — this isn’t a generic English-only support role. If you’re a graduate who has studied Mandarin as part of a diploma, certificate program, or language course, this listing is specifically designed for you, and it significantly narrows the competition pool compared to standard English-language BPO openings.
Job Role
As an Associate, you’ll resolve Vendor issues, questions, and concerns through clear, professional written and oral communication, acting as a direct point of contact between Sutherland’s support desk and Amazon’s Mandarin-speaking vendor base. Because vendors are business partners rather than individual shoppers, the tone and depth of support differs from typical retail customer service — expect account-level questions, order and inventory issues, and platform navigation support rather than simple order-status queries.
You’ll also be expected to build genuine platform and business knowledge over time, since vendors return to associates who understand their account history and business context rather than treating every interaction as a fresh, anonymous ticket.
Key Responsibilities
- Resolve Vendor issues, questions, and concerns with effective, clear, and professional written and oral communication
- Provide prompt and efficient service to Vendors, including appropriate escalation of Vendor issues
- Build Platform and business knowledge over time to serve Vendors more effectively
- Maintain a positive, professional demeanor at all times, representing the company well and managing sensitive issues with tact
- Demonstrate strong time-management skills and the ability to work independently using departmental resources, policies, and procedures
- Contribute to a positive team environment and proactively help teammates with difficult contacts as needed
- Maintain acceptable performance metrics such as quality, productivity, first-contact resolution, and attendance
- Actively identify solutions through logical reasoning and data interpretation, flagging trends and improvement suggestions to the right channel
- Liaise with other departments — such as Customer Service, Merchant Investigations, or Payments teams — to resolve Vendor issues and questions that cross functional boundaries
Eligibility Criteria
- HSC, any graduation, 10+5, or 12+3 Diploma qualification
- Freshers and early-career candidates are welcome to apply
- Willingness to work rotational shifts, including both day and night shifts
- Ability to commit to a 5-day work week with 2 rotational off days
- Based in or willing to relocate to Chennai for this Brick and Mortar role
Skills Required
- Clear, professional written and verbal communication for handling vendor escalations
- Strong time-management skills and the ability to work independently
- Logical reasoning and data-interpretation skills to identify trends in vendor issues
- Emotional resilience and professionalism when managing sensitive or frustrated vendor interactions
- Basic computer literacy for navigating internal tools, platforms, and documentation systems
Preferred Qualifications
- Prior experience in customer service, BPO, or vendor/account support environments
- Familiarity with e-commerce platforms or marketplace operations
- Experience working with cross-functional teams such as payments, investigations, or logistics support
- Comfort working night shifts as part of a rotational schedule supporting a global vendor base
Job Location
Chennai, Tamil Nadu, India (on-site, Brick and Mortar contract type)
Salary & Benefits
Sutherland doesn’t publicly disclose exact compensation for this specific opening, but bilingual and language-specialist roles in the BPO industry — particularly those requiring less commonly available languages like Mandarin in the Indian job market — typically command a premium over standard English-only support roles, since the talent pool is considerably smaller. Beyond pay, Sutherland highlights a fast-paced global work environment, opportunities to build transferable skills in problem-solving, professionalism, and adaptability, and structured learning and development pathways designed to help associates grow quickly within a global MNC. The company also emphasizes recognition and rewards as part of its internal career progression model.
Selection Process
Candidates apply through Sutherland’s official careers portal via the Apply Now link, which routes to Sutherland’s SmartRecruiters application system. Given the specialized language requirement, expect the process to include a Mandarin proficiency assessment in addition to the standard English communication evaluation, followed by interview rounds assessing customer service aptitude and role fit for vendor-facing support work. Because this role bridges two languages and two support functions (vendor account management plus general customer service), interviewers are likely to probe both your language fluency and your ability to de-escalate sensitive business conversations professionally.
How to Apply
Interested candidates should apply directly through Sutherland’s official careers page. Since this role hinges on your Mandarin certification, make sure that credential is clearly listed and easy to verify on your resume — don’t bury it in a general skills section. Highlight any prior experience using Mandarin professionally, whether through internships, part-time work, or academic exchange programs, since practical language use experience will set your application apart from candidates who only studied the language academically.
Apply Link
Apply for Sutherland Associate (Vendor Support) →
About the Company
Sutherland is a global leader in business process and technology management services, bringing together artificial intelligence, automation, cloud engineering, and advanced analytics to help iconic brands worldwide drive digital transformation and optimize their operations. Founded in 1986 and headquartered in Rochester, New York
Final Thoughts
This Sutherland Associate role is a genuinely niche opportunity — it’s not a generic customer support listing, but a bilingual vendor-support position that rewards candidates who’ve invested in Mandarin language skills. If you meet that specific requirement, your competition for this role will be far thinner than for standard English-only BPO openings, making it worth prioritizing in your application list. For candidates without Mandarin fluency, this particular listing likely isn’t the right fit — but it’s worth checking Sutherland’s other Chennai and Amazon-account openings, since the company regularly posts English-only equivalents with similar growth potential.
