Sutherland is hiring freshers for the Consultant role through its Direct Test recruitment process. Candidates who have completed a full-time UG or PG degree in Arts, Science, Commerce, Engineering, Pharma, MBA, MCA, or related fields can apply for this opportunity.
The opportunity is specifically open to 2026 passout candidates. Selected candidates will be responsible for delivering customer support through calls, email, chat, or social media while resolving customer queries and maintaining service quality.
The available work locations include Mumbai, Hyderabad, Cochin, Chennai, and Bhopal. Candidates must be willing to work in shifts, including night shifts, and should reside within 25 km of the respective Sutherland office.
Sutherland Direct Test 2026
| DetailsInformation | Information |
|---|---|
| Company | Sutherland |
| Job Role | Consultant |
| Qualification | Any Full-Time UG/PG Graduate |
| Eligible Streams | Arts, Science, Commerce, Engineering, Pharma, MBA, MCA |
| Batch | 2026 Passouts |
| Experience | Freshers |
| Freshers Eligible | Yes |
| Salary | ₹2.5 – ₹4.5 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Mumbai, Hyderabad, Cochin, Chennai & Bhopal |
| Working Hours | 8 Hours + 1 Hour Break |
| Working Days | 5 or 6 Days Per Week |
| Shift | Rotational Shifts / Night Shifts |
| Cab Facility | Available within 25 Km |
| Last Date | 14 October 2026 |
Sutherland Consultant Job Description
Sutherland is looking for candidates for the Consultant position who can deliver an outstanding customer experience through different communication channels, including calls, email, chat, and social media.
The selected candidates will be responsible for resolving customer issues, inquiries, and concerns while ensuring that customer questions are answered accurately and within the required timeframe.
Candidates will also be expected to achieve monthly goals related to Customer Satisfaction and Productivity while following company policies, service-level agreements, and data security requirements.
Roles and Responsibilities
- Resolve customer requests and inquiries through email, chat, calls, or social media.
- Deliver a high-quality customer experience.
- Address customer issues and concerns in a timely manner.
- Achieve contact center statistics and applicable SLAs.
- Maintain required customer satisfaction and productivity targets.
- Follow non-disclosure agreements and data security policies.
- Complete mandatory upskilling programs and e-courses.
- Attend coaching sessions and implement feedback provided by supervisors.
- Maintain 100% schedule adherence.
- Avoid absenteeism and contribute positively to reducing program shrinkage.
- Follow all applicable Sutherland processes and operational guidelines.
- Communicate effectively with customers and internal teams.
Qualifications & Skills
- Candidates must be 2026 passouts.
- Candidates must have completed a full-time UG or PG degree.
- Eligible educational backgrounds include:
- Arts
- Science
- Commerce
- Engineering
- Pharma
- MBA
- MCA
- Freshers are eligible to apply.
- Excellent verbal and written English communication skills.
- Good analytical skills.
- Good typing skills.
- Ability to communicate professionally with customers.
- Willingness to work in rotational shifts, including night shifts.
- Candidates must reside within 25 km of the Sutherland office.
- Candidates should be comfortable working 5 or 6 days per week.
Work Environment
This is a Work From Office opportunity available across Mumbai, Hyderabad, Cochin, Chennai, and Bhopal.
The working schedule consists of 8 hours plus a 1-hour break, with employees working 5 or 6 days per week depending on business requirements.
Candidates must be flexible to work in different shifts, including night shifts. Sutherland also provides cab facilities for eligible candidates residing within 25 km of the office location.
Salary Details
The expected salary for the Sutherland Consultant role is approximately ₹2.5 LPA to ₹4.5 LPA.
This is an estimated salary range for the role and is not an officially disclosed Sutherland compensation range. Actual salary may vary depending on location, candidate qualifications, applicable process, and company policies.
Sutherland Direct Test 2026
The Sutherland Direct Test provides eligible candidates with an opportunity to participate in the recruitment process for customer experience and support roles.
Candidates should carefully review the eligibility requirements before participating in the selection process. The recruitment process may include assessments and interviews to evaluate communication, analytical ability, typing skills, customer-handling capabilities, and overall suitability for the role.
How To Apply For Sutherland Direct Test 2026
- Click on the Apply Here button provided below.
- Visit the official Sutherland careers page or recruitment portal.
- Review the Consultant job requirements carefully.
- Confirm that you are a 2026 passout with a full-time UG/PG qualification.
- Complete the required registration or application process.
- Provide accurate educational and personal details.
- Complete the Direct Test or assessment as instructed.
- Attend further interview rounds if shortlisted.
- Follow the instructions provided by the Sutherland recruitment team.
Sutherland Apply Link: Click Here
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Important Note While Applying For Jobs
Candidates should carefully check the eligibility criteria and location requirements before applying. In particular, applicants must be 2026 passouts, hold a full-time UG or PG qualification, and be willing to work from one of the listed office locations.
Candidates should also ensure that they live within the required 25 km radius of the Sutherland office to be eligible for the applicable office and cab facilities.
Selection and Interview Process at Sutherland
The selection process may vary depending on the hiring program and business requirements. Candidates may generally go through the following stages:
1. Application & Eligibility Screening:
Sutherland reviews the candidate’s educational qualifications, graduation year, location, and other eligibility requirements.
2. Direct Test / Assessment:
Eligible candidates may be required to complete an assessment designed to evaluate relevant skills such as English communication, analytical ability, typing, and problem-solving.
3. Communication / Interview Round:
Shortlisted candidates may participate in an interview to assess communication skills, customer-handling ability, attitude, and suitability for the Consultant role.
4. Final Selection:
Candidates who successfully complete the required assessment and interview stages may receive further communication regarding selection, documentation, and joining formalities.
About Sutherland
Sutherland is a digital transformation company focused on delivering customer and employee experiences. The company works with organizations to improve customer interactions and business processes through technology, automation, artificial intelligence, and cloud-based platforms.
Sutherland combines human insight, design thinking, process engineering, robotic automation, conversational AI, and AI/ML-enhanced solutions to help businesses transform their customer experience operations.
The company has been operating for more than three decades and provides services across multiple industries and business functions.
Final Summary
Sutherland is hiring 2026 passout freshers for the Consultant role through its Direct Test recruitment process. Candidates with any full-time UG or PG degree from backgrounds such as Arts, Science, Commerce, Engineering, Pharma, MBA, or MCA can apply.
The opportunity is available in Mumbai, Hyderabad, Cochin, Chennai, and Bhopal. Candidates should have strong English communication skills, good analytical and typing abilities, and be flexible to work rotational and night shifts.
The expected salary is approximately ₹2.5–₹4.5 LPA, with cab facilities available within 25 km of the office location. The listed application expiration date is 14 October 2026. Interested candidates should review the official recruitment details and complete the application or Direct Test process as instructed.
