TTEC is hiring freshers and experienced candidates for the Chat Service Representative role in Ahmedabad. Candidates with a graduate degree and good written communication skills can apply for this opportunity. Freshers are welcome, making this an opportunity for candidates looking to begin their career in customer service and chat support.
The role involves resolving customer issues through chat, text, email, social media, direct messaging, and other digital communication channels. Candidates will work with customers to provide accurate information, resolve concerns, and deliver a positive customer experience.
TTEC Recruitment Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | TTEC |
| Job Role | Chat Service Representative |
| Qualification | Any Graduate |
| Experience | Freshers / Experienced |
| Freshers Eligible | Yes |
| Salary | ₹3.00 – ₹4.00 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office / As per Business Requirements |
| Location | Ahmedabad, Gujarat |
| Batch | Not Mentioned |
| Last Date | ASAP |
| Shift | 24/7 Rotational Shifts |
| Process | Chat / Non-Voice |
TTEC Chat Service Representative Job Description
TTEC is looking for Chat Service Representatives who can provide knowledgeable, supportive, and customer-focused assistance through digital communication channels. The selected candidates will report to a Team Lead and contribute to the overall success of the customer experience and the team.
The role involves resolving customer issues through chat services, text, email, social media, direct messaging, and other non-verbal platforms. Candidates will be expected to respond to customers quickly, provide accurate information, assist with product-related questions, and resolve customer concerns professionally.
The position also provides opportunities for learning and career development within the customer experience organization.
Roles and Responsibilities
- Handle customer queries through chat and other digital communication channels.
- Resolve customer issues through chat, text, email, and direct messaging.
- Assist customers with product and service-related questions.
- Provide accurate information and solutions to customer concerns.
- Respond to customer requests in a timely and professional manner.
- Handle customer interactions through social media and other non-verbal platforms.
- Maintain a positive and professional customer experience.
- Follow company policies, procedures, and quality standards.
- Work with Team Leads and other internal teams when required.
- Manage multiple customer interactions while maintaining response quality.
- Contribute to customer satisfaction and overall team performance.
Qualifications & Skills
- Candidates should have completed High School / Graduation, as applicable to the role.
- Freshers are welcome to apply.
- Candidates with 1 year or more of customer service experience can also apply.
- Strong written communication skills.
- Good English grammar and spelling.
- Good typing and computer skills.
- Ability to communicate clearly through written channels.
- Strong customer-service and problem-solving skills.
- Ability to handle customer concerns patiently and professionally.
- Computer savvy and comfortable working with multiple systems.
- Willingness to work in a 24/7 environment and rotational shifts.
Work Environment
This is a customer experience and chat-support position based in Ahmedabad, Gujarat. Candidates will primarily communicate with customers through digital channels such as chat, email, text, social media, and direct messaging.
The role may require candidates to work in a 24/7 environment, including rotational shifts depending on business and customer requirements.
Salary Details
The expected salary for the TTEC Chat Service Representative role is approximately ₹3.00 LPA to ₹4.00 LPA.
This is an expected salary range, not an officially confirmed compensation range for the specific September 2026 opening. Recent TTEC salary data for Ahmedabad shows Chat Support Representative pay around ₹20,000–₹25,000 per month, while an Ahmedabad TTEC hiring notice listed ₹29,000 monthly CTC (₹3.48 LPA) plus benefits, incentives, and night-shift allowance.
The actual salary may vary based on the process, experience, shift allowance, incentives, and applicable company policies.
How To Apply For TTEC Recruitment
- Click on the Apply Here button provided below.
- Visit the TTEC recruitment page.
- Review the job description and eligibility requirements.
- Complete the application form with accurate information.
- Upload your updated resume if required.
- Submit your application through the recruitment portal.
- Keep checking your registered email for interview and assessment details.
TTEC Apply Link: Click Here
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Important Note While Applying For Jobs
Candidates should carefully read the job instructions and requirements before applying. If your CV is shortlisted, TTEC may contact you through your registered email address regarding the next stage of the recruitment process.
Applicants should regularly check their inbox and spam folder for interview, assessment, and recruitment updates.
Selection and Interview Process at TTEC
The TTEC selection process can vary depending on the role and hiring requirements. Candidates applying for chat-support positions may go through several stages.
1. Resume Shortlisting / Initial Screening:
The process may begin with resume screening followed by a recruiter or HR interaction. Candidates may be asked about their educational background, work experience, customer-service interests, availability, and comfort with the job location and shifts.
2. Online Assessment:
Candidates may be required to complete an assessment covering areas such as English grammar, reading comprehension, basic aptitude, reasoning, and customer-service judgment.
3. Chat / Typing Assessment:
For chat-support positions, candidates may be evaluated on typing speed, accuracy, grammar, spelling, written communication, chat etiquette, and their ability to respond to customer situations clearly and quickly.
4. Operational / Customer-Service Interview:
The operational interview may focus on customer-handling scenarios. Candidates may be asked how they would handle an angry customer, multiple chats, complaints, delays, refunds, or other customer concerns.
5. HR / Final Interview:
The final HR round may cover questions such as your introduction, reason for joining TTEC, interest in chat support, shift flexibility, work-from-office requirements, salary expectations, and availability.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work at TTEC?
- Why are you interested in chat support?
- What does good customer service mean to you?
- How would you handle an angry customer?
- How would you handle multiple customer chats at the same time?
- Are you comfortable working rotational or night shifts?
- Are you comfortable working from the office?
- Why should we hire you?
- How would you respond if you did not know the answer to a customer’s question?
About TTEC
TTEC is a global customer experience company that designs, builds, and operates customer experience and digital solutions for major brands.
The company combines human expertise with technology and AI to support customer care, technical support, sales, trust and safety, and other customer experience services. TTEC works with organizations across different industries to help deliver customer interactions across multiple channels.
TTEC also provides career opportunities in customer service, technology, operations, and other areas, with training and learning opportunities for employees.
