Are you looking for an exciting opportunity to start your professional career with a leading global company? The Accenture Off Campus Drive 2026 is now hiring fresh graduates for the position of Customer Contact Comms New Associate – Messaging in Hyderabad. This recruitment drive is an excellent opportunity for candidates who want to build a career in customer support, service desk operations, and non-voice communication services.
As part of its ongoing Accenture Recruitment 2026 initiative, the company is seeking talented graduates with strong communication skills, analytical thinking, and a customer-focused mindset. Freshers and candidates with up to one year of experience are eligible to apply for this role.
If you are searching for Accenture freshers hiring 2026, non-voice support jobs, or customer service associate openings, this opportunity could be the ideal career launchpad.
Job Overview
The Customer Contact Comms New Associate role falls under Accenture’s Customer Support division and focuses on Social Service Desk Non-Voice Support. Selected candidates will be responsible for managing customer interactions through email, chat, web platforms, and social media channels while ensuring timely resolution of customer concerns.
Accenture Off Campus Drive 2026
| Particulars | Details |
|---|---|
| Company Name | Accenture |
| Job Role | Customer Contact Comms New Associate |
| Qualification | Any Graduation |
| Experience | 0–1 Year |
| Job Type | Full-Time |
| Location | Hyderabad |
| Batch Eligible | Recent Graduates |
| Expected Salary | ₹3.5 LPA – ₹5.0 LPA |
| Work Mode | Work From Office |
| Shift Type | Rotational Shifts |
Key Responsibilities
Candidates joining Accenture in this role will be responsible for delivering high-quality customer support while maintaining service excellence standards.
Customer Support Management
- Handle customer queries and concerns through chat, email, and web-based channels.
- Provide timely and accurate responses to customer requests.
- Manage escalations and customer complaints professionally.
Incident and Service Request Handling
- Record, diagnose, and troubleshoot customer-reported issues.
- Assign incidents and service requests according to predefined support processes.
- Ensure compliance with Service Level Agreements (SLAs).
Social Media Support
- Assist in managing customer interactions across social media platforms.
- Support brand engagement and customer relationship activities.
- Monitor customer feedback and online discussions.
Documentation and Reporting
- Maintain detailed records of customer interactions.
- Update support systems with accurate issue and resolution information.
- Follow organizational guidelines for documentation and reporting.
Team Collaboration
- Work closely with supervisors and team members.
- Participate in knowledge-sharing and process improvement activities.
- Follow established operational procedures and guidelines.
Skills Required
To succeed in this role, candidates should possess a combination of technical knowledge and interpersonal skills.
Technical Skills
- Basic understanding of service desk operations
- Knowledge of customer support processes
- Familiarity with social media platforms
- Basic troubleshooting skills
- Understanding of SLA-based support environments
Soft Skills
- Excellent verbal and written communication skills
- Strong customer service orientation
- Analytical and problem-solving abilities
- Ability to work in rotational shifts
- Teamwork and collaboration skills
- Adaptability and willingness to learn
Candidates with a positive attitude and strong communication capabilities will have an advantage during the selection process.
Hiring Location
Hyderabad, Telangana
The position is based in Hyderabad, one of India’s largest technology and business hubs. The city offers excellent career opportunities, modern infrastructure, and exposure to leading multinational organizations.
Candidates should be willing to work from the office and be comfortable with rotational work schedules.
Selection Process
The Accenture recruitment process generally includes the following stages:
1. Application Screening
Recruiters review candidate profiles based on educational qualifications and communication skills.
2. Assessment Round
Candidates may undergo aptitude, communication, and basic customer service evaluations.
3. Interview Round
The interview typically focuses on:
- Communication skills
- Customer service scenarios
- Social media awareness
- Problem-solving abilities
- Service desk fundamentals
4. HR Discussion
The final stage includes discussions regarding salary, shift flexibility, joining timelines, and company policies.
Applicants should ensure their resumes highlight communication skills, customer support knowledge, internships, certifications, and academic achievements.
Accenture Apply Link : Click Here
Final Summary
The Accenture Recruitment 2026 for Customer Contact Comms New Associate – Messaging is an excellent opportunity for fresh graduates seeking a career in customer support and service desk operations. With a competitive salary package, strong learning environment, global exposure, and extensive growth opportunities, Accenture continues to be one of the top employers for freshers in India.
Candidates with good communication skills, analytical thinking, and a customer-centric approach should apply as soon as possible. If you are searching for Accenture Off Campus Drive 2026, freshers hiring, non-voice support jobs, or service desk associate roles, this opening is definitely worth considering.
