Amazon is hiring for the position of Support Engineer, IN Amazon Pay. This is a great opportunity for engineers who want to work on self-service software products, biller onboarding, and Generative AI-driven support systems for one of India’s largest digital payments platforms.
Job Overview
| Particular | Details |
|---|---|
| Company | Amazon (Amazon Pay) |
| Position | Support Engineer |
| Qualification | Bachelor’s Degree (Computer Science / Engineering preferred) |
| Experience | 1+ Years in Software Development or Technical Support |
| Job Type | Full-Time |
| Job Location | Gurugram, Haryana, India (ADCI – Haryana) |
| Department | Operations, IT, & Support Engineering |
| Apply Mode | Online |
About the Role
As a Support Engineer for Amazon Pay, you will engage with operations, product, tech, and program stakeholders to lead the end-to-end development of new category or biller onboarding, from design and testing through launch and continuous improvement. You will apply Generative AI and Agentic systems expertise to enhance designs and improve builder productivity, while serving as a technical subject matter expert for your team.
Key Responsibilities
- Lead end-to-end development of new category or biller onboarding, testing, and launch.
- Integrate Generative AI and Agentic systems into daily workflows to enhance designs and productivity.
- Serve as the technical point of contact and subject matter expert for your focus area.
- Investigate technical product and operational issues, developing effective solutions.
- Guide team members through root cause analysis and problem resolution.
- Design, develop, test, launch, and improve self-service software products.
- Improve documentation by identifying gaps and creating new materials for operational excellence.
Eligibility Criteria
Candidates with 1+ years of software development or technical support experience, along with experience troubleshooting and debugging technical systems and scripting in modern programming languages, can apply. Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, and data structures is preferred.
Required Skills
- 1+ years of software development or technical support experience.
- Experience troubleshooting and debugging technical systems.
- Scripting experience in a modern programming language.
- Knowledge of object-oriented design, operating systems, algorithms, and data structures.
- Strong analytical and leadership skills to guide root-cause investigations.
Recommended Certifications & Skills to Stand Out
For technical support and support engineering roles in general, candidates often strengthen their applications with an AWS Certified Cloud Practitioner or AWS Certified Developer – Associate certification, since Amazon’s own infrastructure runs on AWS. Practical scripting skills (Python or Shell) for troubleshooting, and familiarity with Generative AI tools and basic prompt engineering, are increasingly valuable across support-oriented tech roles. Building a habit of writing clear root-cause-analysis notes for problems you’ve solved — even in personal or academic projects — is a broadly useful skill that maps directly to what this role expects day to day.
Salary & Benefits
Amazon offers a competitive compensation package along with comprehensive benefits, and is committed to providing reasonable workplace accommodations to support employees throughout the application, interview, and onboarding process.
Career Growth Opportunities
Support Engineers can progress into roles such as Senior Support Engineer, Software Development Engineer, or Technical Program Manager as they build deeper expertise in Amazon Pay’s systems, tools, and service architecture.
Why Join Amazon?
Amazon offers a wide range of corporate jobs and career programs, from full-time roles to internships, across its global teams. Joining Amazon Pay means working on a payments platform that serves millions of customers, with an inclusive culture that empowers employees to deliver the best results.
Selection Process
- Online Application
- Resume Screening
- Technical Interview Rounds
- Final Offer
The process may vary depending on business requirements.
How to Apply
Interested candidates should visit the official Amazon Jobs portal, review the complete job description, and submit their online application with an updated resume before the position closes.
Apply Link
About the Company
Amazon is a global technology and e-commerce leader offering corporate jobs and career programs across its worldwide teams. Amazon Pay is Amazon’s digital payments platform, helping millions of customers transact securely, with a strong focus on innovation, operational excellence, and customer trust.
