Cognizant is hiring for the position of PE-Customer Service Representative, based in Indore. This hybrid role focuses on delivering high-quality customer service through multiple channels while working in rotational shifts. Below, we cover everything you need to know about this Cognizant recruitment 2026 opening — from responsibilities and eligibility to benefits and how to apply.
Job Overview
| Particular | Details |
|---|---|
| Company | Cognizant |
| Position | PE-Customer Service PR |
| Job ID | 00069299703 |
| Qualification | Diploma or Degree in any discipline |
| Experience | Freshers / Entry-Level (internship exposure preferred) |
| Job Type | Full-Time, Hybrid |
| Job Location | Indore, Madhya Pradesh, India |
| Job Category | Technology & Engineering |
| Certification Required | Certified Customer Service Professional or equivalent |
| Apply Mode | Online |
About the Role
In this hybrid customer service role, you will deliver high-quality customer service through multiple channels while working in rotational shifts, handling inquiries, resolving issues efficiently, and documenting interactions accurately to support a seamless store and digital experience, in line with the company’s mission to enable trusted and inclusive customer journeys.
Key Responsibilities
- Handle customer inquiries across phone, email, and chat channels with clear, timely responses.
- Resolve customer issues by applying defined procedures for first contact resolution.
- Document each customer interaction accurately in the service management system.
- Escalate complex or sensitive cases to the appropriate support teams promptly.
- Coordinate with logistics and order management teams on delivery, returns, and refunds.
- Participate in coaching sessions and contribute to team quality and performance goals.
Eligibility Criteria
Candidates with a diploma or degree in any discipline, with strong emphasis on communication and customer interaction exposure, can apply. Foundational experience or internships in customer service environments are beneficial. A Certified Customer Service Professional certification (or equivalent entry-level customer support certification) is required for this role.
Required Skills
- Proficiency in English reading, writing, and speaking with clear articulation.
- Basic knowledge of store operations such as billing, inventory, and in-store pickup.
- Ability to use ticketing systems and customer relationship platforms.
- Resilience and emotional control to handle high-volume inquiries.
- Adaptability to new tools, processes, and campaign updates.
Recommended Certifications & Skills to Stand Out
Since this role explicitly requires a Certified Customer Service Professional (or equivalent) certification, completing a recognized entry-level customer support certification before applying is highly recommended. Familiarity with common ticketing/CRM platforms and basic e-commerce order flow (order status, returns, refunds) further strengthens a candidate’s readiness for this role.
Salary & Benefits
Cognizant offers financial wellbeing programs, paid time off, flexible working where possible, healthcare plans, counselling, and access to a Mental Health Allyship program. With 350,000+ roles at Cognizant, employees get the opportunity to explore new technologies, industries, and locations throughout their careers.
Career Growth Opportunities
Customer Service Representatives can progress into roles such as Senior Customer Service Executive, Team Lead, or Process Associate as they build consistent quality scores and process expertise.
Why Join Cognizant?
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider that bridges the gap between AI investment and enterprise value by building full-stack AI solutions for clients. Deep industry, process, and engineering expertise enables Cognizant to build an organization’s unique context into technology systems that amplify human potential and drive tangible outcomes.
Selection Process
- Apply to the role online
- Connect with your recruiter for a short intro call
- Interview with the hiring team (technical assessments/client interviews may apply)
- Final decision and offer
Frequently Asked Questions
Is the certification mandatory before applying?
The listing specifies a Certified Customer Service Professional or equivalent certification as required, so it’s best to complete one before or shortly after applying.
What is the work model?
This is a hybrid role, alternating between remote and office-based work, with rotational shifts including weekends and holidays.
How to Apply
Interested candidates should apply through the official Cognizant Careers portal before the position closes.
👉 Apply for Customer Service Role at Cognizant
About the Company
Cognizant is a leading AI Builder and technology services provider that helps enterprises build full-stack AI solutions, offering employees real-world impact and long-term career growth across 350,000+ roles worldwide.
