DXC Technology is hiring for the Analyst III – Infrastructure Services position in Bangalore, India. This is a full-time opportunity in the IT Infrastructure Management & Support category and is suitable for freshers as well as candidates with relevant technical support experience.
The role involves customer support, troubleshooting technical issues, resolving system problems, and working with ticketing and escalation processes. Work from office is mandatory, and candidates must be comfortable working in rotational/night shifts.
DXC Technology Analyst III Infrastructure Services
| Details | Information |
|---|---|
| Company | DXC Technology |
| Job Role | Analyst III – Infrastructure Services |
| Job ID | 51557101 |
| Job Category | IT Infrastructure Management & Support |
| Employment Type | Full Time |
| Experience | Freshers / Relevant Experience |
| Qualification | 10+2+3 minimum |
| Location | Bangalore, Karnataka, India |
| Work Mode | Work From Office |
| Shift | Rotational / Night Shifts |
Eligibility Criteria
Candidates interested in the Analyst III – Infrastructure Services position should meet the following requirements:
- Candidates should have completed regular school/college education with 10+2+3 as the minimum qualification.
- Freshers can apply.
- Candidates with experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or in a similar role can also apply.
- Candidates should have a good understanding of computer systems, mobile devices, and other technology products.
- Ability to diagnose and troubleshoot basic technical issues is required.
- Candidates should have good communication and problem-solving skills.
- Candidates must be comfortable working from the office.
- Willingness to work in rotational/night shifts is required.
Job Responsibilities
As an Analyst III – Infrastructure Services, candidates will be responsible for assisting customers and resolving technical issues.
The role involves:
- Taking ownership of customer issues and responding to customer inquiries.
- Providing technical guidance for software, hardware, and application-related problems.
- Researching, diagnosing, and troubleshooting system issues.
- Identifying suitable solutions for technical problems.
- Escalating complex technical issues through the defined escalation process.
- Following up with customers to ensure issues are resolved within the agreed timeframe.
- Logging and tracking customer inquiries using a ticketing tool.
- Maintaining records and documentation related to customer problems.
- Identifying, evaluating, and prioritizing customer issues and complaints.
Required Skills
Candidates should have the following skills:
- Basic technical troubleshooting
- Computer systems knowledge
- Understanding of mobile devices and technology products
- Problem-solving skills
- Excellent communication skills
- Fluent spoken English
- Good thought flow and ability to explain technical solutions
- Customer handling skills
- Organization and prioritization skills
- Teamwork
Candidates should also be able to provide step-by-step technical assistance, both verbally and in writing.
Work Environment
This position requires candidates to work from the office in Bangalore.
Work from office is mandatory, and the role requires employees to be comfortable with rotational and night shifts.
Candidates should therefore consider the work location and shift requirements before applying.
How to Apply for DXC Technology Analyst III Infrastructure Services?
Apply Link : Click Here
Interested and eligible candidates can apply for the Analyst III – Infrastructure Services position through the official DXC Technology careers application.
Candidates should review the eligibility requirements and submit their application with accurate details.
Candidates should apply through the official DXC Technology application portal and complete the required information.
DXC Technology also states that it does not ask applicants for money or payments at any stage of the recruitment process. Candidates should be cautious of recruitment fraud and avoid making payments in connection with a job application.
Final Summary
The DXC Technology Analyst III – Infrastructure Services position is a full-time opportunity in Bangalore for candidates interested in IT infrastructure management, technical support, and troubleshooting.
The role is open to freshers as well as candidates with relevant technical support experience. Candidates should have at least a 10+2+3 educational background, good technical troubleshooting abilities, strong communication skills, and the ability to handle customer issues.
Since the position requires mandatory work from office and rotational/night shifts, candidates should be comfortable with these requirements before applying. Interested candidates can apply through the official DXC Technology careers portal using the application link provided above.
