HackerRank is hiring freshers and early-career candidates for the role of Customer Experience Engineer in Bangalore. Candidates with a B.E./B.Tech degree and 2025 or 2026 graduates are eligible to apply for this opportunity. Candidates with up to 3 years of relevant experience can also apply.
The selected candidates will work at the intersection of customers, products, and engineering. The role involves investigating technical issues across web applications, APIs, integrations, authentication, configurations, and data while working with customers and internal engineering teams to identify and resolve problems.
HackerRank Off Campus 2026 Hiring For Customer Experience Engineer
| Details | Information |
|---|---|
| Company | HackerRank |
| Job Role | Customer Experience Engineer |
| Qualification | B.E./B.Tech or Relevant Technical Degree |
| Eligible Batch | 2025 & 2026 |
| Experience | Fresher – 3 Years |
| Expected Salary | ₹6 – ₹12 LPA (Expected) |
| Job Type | Full-Time |
| Location | Bangalore, Karnataka |
| Job Category | Technology / Engineering |
| Last Date to Apply | Apply As Soon As Possible |
Job Description
Customer Experience Engineering is a role where customers, products, and engineering teams work closely together. As a Customer Experience Engineer, you will investigate technical problems across the HackerRank platform and help customers resolve issues related to APIs, integrations, data, authentication, and application workflows.
You will develop the ability to trace technical issues to their root cause, communicate effectively with customers and internal teams, and gradually take ownership of more complex technical problems. The role also provides opportunities to improve documentation, automation, tooling, and product feedback based on customer experiences.
Qualifications & Skills
- Recent graduate or early-career engineer with up to 3 years of relevant experience.
- Strong freshers are encouraged to apply.
- Strong programming fundamentals and the ability to read and understand code.
- Knowledge of Python, JavaScript, Java, or a similar programming language.
- Familiarity with REST APIs and HTTP.
- Basic understanding of web applications and software communication.
- Working knowledge of SQL.
- Strong analytical and troubleshooting skills.
- Ability to investigate problems systematically and identify root causes.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts in simple language.
- Willingness to seek feedback and guidance when required.
- Comfortable working in rotational shifts and occasional on-call coverage.
- Ability to work effectively with customers, engineers, and cross-functional teams.
Roles and Responsibilities
- Take ownership of standard and moderately complex customer issues from investigation through resolution.
- Troubleshoot web applications, APIs, integrations, authentication, configuration, and data-related issues.
- Use logs, developer tools, SQL, and established troubleshooting methods to identify the root cause of problems.
- Communicate clearly and professionally with customers through support tickets, calls, incidents, and internal channels.
- Ask relevant questions, set appropriate expectations, and ensure customer issues are properly closed.
- Work with senior Customer Experience Engineers on complex or high-risk customer cases.
- Prepare structured escalation reports for confirmed product-related issues.
- Coordinate with engineering teams when product-level problems require technical intervention.
- Use AI tools responsibly to support investigations, validate technical hypotheses, improve responses, and strengthen team knowledge.
- Convert customer issue learnings into documentation, runbooks, product feedback, and automation improvements.
- Maintain accurate documentation and help ensure healthy support queue management.
- Prioritize customer issues according to their importance and service-level requirements.
- Participate in rotational shifts and occasional on-call coverage to support customers globally.
How To Apply For HackerRank Off Campus Drive
- Click on the Apply Here button provided below.
- You will be redirected to the official HackerRank careers page.
- Select the Customer Experience Engineer position.
- Click on the application option and create an account if required.
- Fill in your personal, educational, and professional details.
- Upload your updated resume and other required documents.
- Review all the information carefully.
- Submit your application before the position closes.
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About HackerRank
HackerRank is a technology hiring and developer assessment platform used by companies around the world to evaluate technical talent. The platform helps organizations assess programming and software development skills throughout the hiring process. HackerRank works with thousands of companies and enables recruiters and hiring teams to identify and evaluate skilled developers through technical assessments and coding-based evaluations.
