HCLTech is hiring freshers for the position of Process Associate – International Voice Process in Hyderabad, Telangana. This is a full-time, permanent opportunity for candidates interested in customer support, international voice process, and customer success roles.
The position is based at KRC Commerzone, Madhapur, Hyderabad, and candidates will work in US night shifts. HCLTech is looking for candidates with strong communication, problem-solving, multitasking, and customer-handling skills.
HCLTech Recruitment 2026
| Details | Information |
|---|---|
| Company | HCLTech |
| Job Role | Process Associate – International Voice Process |
| Role Category | Customer Success |
| Department | Customer Success, Service & Operations |
| Experience | 0 Years / Freshers |
| Qualification | BBA / BMS / B.Sc / BA / BCA / B.Com |
| Eligible Candidates | Freshers |
| Job Type | Full-Time, Permanent |
| Location | Hyderabad, Telangana |
| Work Location | KRC Commerzone, Madhapur |
| Process | International Voice / US Voice Process |
About HCLTech Process Associate Role
As a Process Associate – International Voice Process, the selected candidates will be responsible for handling customer and client queries through inbound voice and written communication.
Candidates will assist customers with product, service, and account-related queries while ensuring a high level of customer satisfaction.
The role requires candidates to communicate effectively with international customers, understand their concerns, provide appropriate solutions, and coordinate with internal teams whenever required.
This is an entry-level opportunity and can be suitable for freshers who want to begin their careers in customer support, international BPO, customer success, or service operations.
Roles and Responsibilities
The selected candidates will be responsible for:
- Handling client queries through inbound voice and written communication.
- Managing product, service, and account-related customer inquiries.
- Understanding customer concerns and providing appropriate solutions.
- Maintaining accurate customer records and documentation.
- Updating customer information in relevant systems.
- Collaborating with internal teams to resolve customer issues efficiently.
- Following defined processes and service standards.
- Providing high-quality customer service.
- Maintaining a customer-first approach while handling queries.
- Managing multiple tasks effectively in a fast-paced work environment.
Eligibility Criteria
Candidates interested in the HCLTech Process Associate position should meet the following requirements:
- Freshers with 0 years of experience can apply.
- Candidates should have a relevant undergraduate qualification.
- Eligible qualifications include:
- BBA
- BMS
- B.Sc
- BA
- BCA
- B.Com
- Candidates from any specialization mentioned in the job posting can apply.
- Strong verbal and written communication skills are required.
- Candidates should have good problem-solving abilities.
- Ability to multitask and work effectively in a team environment is important.
- Candidates should be comfortable working in US/night shifts.
- Interest in customer support and international voice processes is preferred.
Skills Required
The important skills for this role include:
- Excellent Verbal Communication
- Written Communication
- Customer Support
- International Voice Process
- US Voice Process
- Problem Solving
- Multitasking
- Teamwork
- Customer Handling
- International BPO
Candidates with good English communication skills and the ability to confidently interact with customers can consider this opportunity.
Work Location and Shift Details
The position is based at:
Company: HCLTech
Location: KRC Commerzone, Madhapur
City: Hyderabad, Telangana
Process: International Voice Process
Shift: US Shift / Night Shift
Candidates should be comfortable working night shifts before applying.
Salary Details
According to the provided job listing, the salary range is ₹50,000 – ₹3 LPA.
The exact compensation offered may depend on the candidate’s profile and the company’s hiring process.
Job Type
This is a:
Employment Type: Full-Time, Permanent
The role falls under the Customer Success category within the Customer Success and Service & Operations department.
How To Apply for HCLTech Recruitment 2026
Interested and eligible candidates can apply through the job listing.
Apply Here: Click Here
- Check the eligibility criteria carefully.
- Make sure your educational qualification matches the requirements.
- Keep your updated resume ready.
- Click on the Apply option on the job listing.
- Complete the required application details.
- Submit your application and wait for further communication from the recruitment team.
About HCLTech
HCLTech is a global technology company providing IT services, engineering, consulting, and business process solutions to organizations across industries.
The company offers career opportunities across technology, operations, customer service, engineering, and other business functions.
Final Summary
HCLTech is hiring freshers for Process Associate – International Voice Process in Madhapur, Hyderabad. Candidates with BBA, BMS, B.Sc, BA, BCA, or B.Com qualifications can apply.
The position involves handling international customer queries, resolving product and account-related concerns, maintaining customer records, and coordinating with internal teams.
Candidates should have strong communication and problem-solving skills and must be comfortable working in US night shifts.
