Mphasis is hiring for the Junior Service Desk Associate role in Mangalore, India, offering a great opportunity for candidates with 0–1 year of experience to start a career in customer support, IT services, and operations.
Mphasis is a leading IT services and solutions provider, known for delivering cloud, infrastructure, and business process outsourcing (BPO) services to global clients.
Job Overview
- Company: Mphasis
- Position: Junior Service Desk Associate
- Location: Mangalore, India
- Qualification: 12th / Diploma / Degree
- Experience: 0–1 Year
- Job Type: Full-Time
- Domain: Customer Support / IT Services / Operations
About the Role
The Junior Service Desk Associate role focuses on providing customer support through calls, emails, and chat. You will assist customers with queries, troubleshoot basic issues, and ensure smooth service delivery.
This role is ideal for candidates who want to start a career in BPO, IT support, or customer service, especially those with good communication skills.
Role Overview
- Handle inbound calls, emails, and chat support
- Assist customers with queries and service requests
- Troubleshoot basic mobile or technical issues
- Maintain accurate customer information and records
- Collaborate with team members for issue resolution
- Follow service guidelines and maintain quality standards
- Ensure customer satisfaction and timely resolution
Key Responsibilities
- Provide day-to-day customer service support
- Process service orders and resolve customer issues
- Manage support inboxes and respond quickly
- Escalate complex issues to appropriate teams
- Maintain service-level agreements (SLAs)
- Communicate effectively with customers and team members
- Ensure professional and courteous interaction
- Resolve issues efficiently to minimize callbacks
Required Skills
- Strong verbal and written communication skills
- Basic knowledge of mobile devices (Android / iOS)
- Good problem-solving abilities
- Ability to multitask and work under pressure
- Basic computer knowledge
- Team collaboration skills
Eligibility Criteria
- Minimum 12th pass
- Diploma or Degree candidates preferred
- Freshers can apply
- Basic understanding of customer support processes
Candidates with prior BPO or customer support experience will have an advantage.
Work Environment
- Work location: Office (training and initial phase)
- Rotational shifts (24/7 environment)
- Hybrid or Work From Home option based on company decision
- Fast-paced and customer-focused environment
Selection Process
- V&A (Voice and Accent) Assessment
- Interview
Career Growth Opportunities
- Service Desk Analyst
- Technical Support Engineer
- Team Leader
- Operations Executive
With experience, candidates can move into advanced roles in IT support or operations.
Why Join Mphasis
- Opportunity to start career with a reputed IT company
- Exposure to customer handling and support systems
- Good entry-level role for freshers
- Learning and growth opportunities in IT services
- Stable career path in support and operations
How to Apply
- Visit the official Mphasis careers page
- Review the job details carefully
- Click on Apply Now
- Fill in your details and upload resume
- Submit your application
This role is a great opportunity for candidates who want to start their career in customer support and IT services, especially freshers looking for entry-level roles with growth potential.
