NTT DATA Hiring 2026 For Helpdesk Associate – ITIL | Coimbatore

NTT DATA is hiring candidates for the Helpdesk Associate – ITIL role in Coimbatore, Tamil Nadu. This opportunity is suitable for candidates interested in building a career in IT Service Desk, technical support, troubleshooting, and IT operations.

The selected candidates will provide IT Service Desk support to end-users, troubleshoot software and hardware issues, record and escalate support requests, assist with IT onboarding activities, and work with internal IT teams on system testing, integration, and maintenance.

The position requires candidates to work in 24/7 rotational shifts, with work from office mandatory.

NTT DATA Hiring 2026

NTT DATA Helpdesk Associate – ITIL Job Description

NTT DATA is looking for a Helpdesk Associate – ITIL to join its team in Coimbatore. The selected candidate will be responsible for providing IT Service Desk support, guidance, and training to end-users for various IT devices, applications, and processes.

The role involves recording, updating, and escalating support issues to the appropriate level in a timely manner. Candidates will also support IT onboarding activities and collaborate with internal IT teams on system testing, integration, and maintenance.

The position provides an opportunity to learn about different IT business areas while contributing to process and technology improvements.

Roles and Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Provide guidance and training to users for IT devices, applications, and processes.
• Record and update support issues accurately.
• Escalate unresolved issues to the appropriate support level promptly.
• Support IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Assist in discovering new IT business tools for business users and internal IT teams.
• Identify opportunities for process and technology improvements.
• Suggest and evaluate improvements to existing IT processes.
• Implement process and technology improvements when required.
• Develop knowledge in other IT business areas.
• Troubleshoot software and hardware-related issues.
• Work with various internal and external stakeholders to resolve technical problems.

Qualifications & Skills

• Excellent English written and verbal communication skills.
• Strong customer service skills.
• Excellent communication and interpersonal abilities.
• Good team-player skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to identify bugs and work toward their resolution.
• Ability to work independently within a diverse global team.
• Knowledge of IT software and hardware troubleshooting.
• Familiarity with Windows 10, macOS, iOS, and Android environments.
• Knowledge of Google Suite and Microsoft environments.
• Comfortable working with different stakeholders.
• Willingness to work in 24/7 rotational shifts.
• Willingness to work from the office.

Work Environment

This is a Work From Office opportunity based in Coimbatore, Tamil Nadu. Candidates selected for the role must be comfortable working in 24/7 rotational shifts and rotational week-offs.

The role involves regular interaction with end-users, internal IT teams, and different stakeholders. Candidates should be comfortable troubleshooting technical issues and working as part of a diverse global team.

Salary Details

The expected salary for the NTT DATA Helpdesk Associate – ITIL role is approximately ₹2.5 LPA to ₹4.5 LPA.

This is an estimated salary range based on typical Helpdesk/IT Service Desk Associate salaries in India and is not an officially disclosed NTT DATA compensation range. Actual salary may vary depending on experience, skills, qualifications, and company policies.

How To Apply For NTT DATA Helpdesk Associate – ITIL

1. Click on the Apply Here button provided below.
2. Visit the official NTT DATA careers page.
3. Search for Helpdesk Associate – ITIL or use Req ID 369156.
4. Review the job requirements and eligibility criteria carefully.
5. Create an account or log in if required.
6. Complete the application form with accurate information.
7. Upload your updated resume and other required documents.
8. Review all the information entered in the application.
9. Submit your application through the official NTT DATA careers portal.

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Important Note While Applying For Jobs

Candidates should carefully review the official job description and requirements before applying. NTT DATA states that its recruiters will never ask candidates for payment or banking information.

Candidates should be cautious of fraudulent recruitment communications and verify that recruitment emails come from authorized NTT DATA email domains.

About NTT DATA

NTT DATA is a global business and technology services company with operations across more than 50 countries. The company provides services across areas including AI, cloud, security, connectivity, data centers, application services, and enterprise technology.

NTT DATA works with organizations across industries to support digital transformation and technology modernization. The company is part of the NTT Group and invests significantly in research and development.

NTT DATA also provides consulting and industry-focused solutions designed to help organizations move toward a more sustainable and technology-driven future.

Final Summary

NTT DATA is hiring candidates for the Helpdesk Associate – ITIL position in Coimbatore, Tamil Nadu. The role focuses on IT Service Desk support, technical troubleshooting, customer service, issue escalation, IT onboarding, and coordination with internal IT teams.

Candidates should have strong English communication skills, customer service abilities, troubleshooting knowledge, and familiarity with Windows, macOS, iOS, Android, Google Suite, and Microsoft environments.

The position requires 24/7 rotational shifts and work from office. The expected salary is approximately ₹2.5–₹4.5 LPA, although the actual compensation should be confirmed through the official NTT DATA recruitment process.

Interested candidates can apply using Req ID 369156 and should verify all eligibility and application details on the official NTT DATA careers portal.