Oracle is hiring for the position of Support Engineer 1 in Bengaluru, Karnataka. This opportunity is listed under the Services and Support job category and is suitable for candidates with 0 to 2+ years of experience.
The role focuses on providing technical support to customers, troubleshooting issues related to Oracle products, documenting service requests, and working with experienced technical teams to resolve customer problems.
Oracle Recruitment 2026
| Particulars | Details |
|---|---|
| Company | Oracle |
| Job Role | Support Engineer 1 |
| Job ID | 342318 |
| Experience | 0–2+ Years |
| Qualification | Not Specified |
| Job Category | Services and Support |
| Location | Bengaluru, Karnataka |
| Employment Type | Regular Employee |
| Role Type | Individual Contributor |
| Career Level | IC1 |
| Work Mode | Not Specified |
| Salary | Not Disclosed |
| Visa Sponsorship | Not Available |
Eligibility Criteria
Candidates interested in the Oracle Support Engineer 1 position should meet the requirements mentioned in the official job description.
The position is listed for candidates with 0 to 2+ years of experience. Oracle has not specified a particular degree or educational qualification in the provided job listing.
Candidates should have an understanding of technical support, troubleshooting, and customer service concepts. Good communication skills are also important because the role involves directly interacting with customers and internal teams.
Applicants must be able to read, write, and speak English.
Key Responsibilities
As a Support Engineer 1, the selected candidate will be responsible for providing technical assistance to customers and supporting the resolution of issues related to assigned Oracle products.
Key responsibilities include:
- Serving as a point of contact for customers through phone, electronic, or other communication channels.
- Answering technical questions and resolving simple technical issues.
- Troubleshooting problems related to assigned Oracle products.
- Researching, recreating, and testing technical issues to identify appropriate resolutions.
- Following up with customers regarding service requests.
- Communicating resolutions clearly and ensuring customer issues are addressed.
- Escalating complex technical issues to the appropriate technical teams.
- Coordinating with experienced team members on design, reliability, maintenance, and product-related issues.
- Documenting activities and resolutions in service requests and product documentation.
- Learning to create troubleshooting guides and Knowledge Base articles.
- Providing assistance to internal teams and stakeholders.
- Developing a deeper understanding of Oracle products and customer environments.
- Using automation and AI-assisted tools to identify root causes of common issues.
- Identifying opportunities to improve support processes, workflows, and best practices.
- Monitoring individual support service performance metrics.
Skills Required
Oracle has listed the following required skills for the Support Engineer 1 role:
- Change Management
- Impactful Communication
- Incident Management and Response
- ITIL
- SQL
- Support Process Management
Candidates should also be comfortable with problem-solving, technical communication, collaboration, and continuous learning.
Technical Support Responsibilities
The role involves handling technical issues reported by customers and providing appropriate solutions with guidance.
Candidates will gradually develop their knowledge of the assigned Oracle product ecosystem and customer environments. They will follow standard procedures to troubleshoot common issues, collect relevant information, and escalate problems when required.
The position also involves learning how to use troubleshooting documentation, Knowledge Base articles, and automation tools to improve the support process.
Customer Support
Customer interaction is an important part of this position. The Support Engineer will respond to customer inquiries and help resolve technical issues.
Responsibilities may include:
- Understanding customer concerns.
- Providing technical guidance.
- Troubleshooting simple product-related issues.
- Communicating resolutions.
- Following up on open service requests.
- Maintaining accurate case documentation.
- Escalating complex issues when necessary.
Candidates should therefore have strong communication skills and a customer-focused approach.
Problem Solving and Troubleshooting
Support Engineer 1 is an entry-level technical support position where candidates will learn to research, recreate, and test technical problems.
The role requires following established procedures to identify common errors and determine suitable resolutions. More complex issues can be escalated to senior technical teams.
Oracle also highlights the use of automation and AI assistance to discover root causes of common issues and improve support processes.
Continuous Learning
Oracle expects candidates in this role to continuously develop their technical and professional skills.
Selected candidates will learn new tools, technologies, and industry best practices. They will also receive feedback and participate in training to improve their support capabilities.
The role provides exposure to Oracle’s product ecosystem, customer environments, support processes, and technical troubleshooting.
Experience Required
The official job listing mentions:
Experience: 0 to 2+ years
This makes the position suitable for candidates at the beginning of their technical support careers, as well as candidates with some relevant experience.
Qualification
Oracle has not specified a particular educational qualification in the provided job description.
The official listing focuses primarily on the required technical and professional skills, including ITIL, SQL, incident management, communication, and support process management.
Salary Details
Oracle has not disclosed the salary for the Support Engineer 1 position in the provided job listing.
Candidates can confirm compensation and other employment details during the recruitment process.
Job Location
The position is based in:
Bengaluru, Karnataka, India
The provided listing does not specify whether the role is remote, hybrid, or fully work-from-office.
Employment Details
The Support Engineer 1 position is listed as a Regular Employee role under Oracle’s Services and Support category.
The position is classified as an Individual Contributor role with a Career Level IC1.
Visa or work permit sponsorship is not available for this position.
How to Apply
Apply Link : Click Here
Interested and eligible candidates can apply through the official Oracle Careers portal.
Applicants should review the eligibility requirements carefully and ensure that their resume highlights relevant technical support experience, troubleshooting knowledge, SQL skills, ITIL knowledge, communication skills, and incident management experience where applicable.
Candidates can apply using the Apply Now option on the official Oracle Careers job listing.
About Oracle
Oracle is a global technology company providing cloud infrastructure, enterprise applications, databases, and other technology solutions.
The company focuses on cloud and AI technologies and supports customers across various industries. Oracle states that it aims to provide an inclusive workplace and opportunities for employees to develop their careers.
Final Summary
Oracle is hiring for the Support Engineer 1 position in Bengaluru, Karnataka. The role is listed for candidates with 0 to 2+ years of experience and falls under the Services and Support category.
The position involves customer support, technical troubleshooting, incident resolution, service request documentation, and collaboration with experienced technical teams. Candidates will also have opportunities to learn Oracle products, automation tools, AI-assisted support methods, and technical support best practices.
The required skills include Change Management, Impactful Communication, Incident Management and Response, ITIL, SQL, and Support Process Management.
The salary has not been disclosed, and Oracle has not specified a particular educational qualification in the provided job description. Interested candidates can apply through the official Oracle Careers portal.
