Are you a fresher looking to start your career with one of India’s leading IT companies? Wipro Recruitment 2026 is now hiring for the position of Production Agent L1 in Hyderabad. This opportunity is ideal for candidates interested in technical support, customer service, process operations, and troubleshooting.
Selected candidates will work directly with clients, resolve technical issues, manage support requests, and ensure high-quality customer service while building a strong foundation in the IT services industry.
Wipro Recruitment 2026
| Particulars | Details |
|---|---|
| Company Name | Wipro |
| Job Role | Production Agent L1 |
| Qualification | Any Graduate |
| Experience | Freshers |
| Job Location | Hyderabad, Telangana |
| Employment Type | Full-Time |
| Work Mode | Work From Office |
Job Overview
As a Production Agent L1, you will be responsible for providing technical support to customers, resolving queries through calls and emails, troubleshooting issues, and ensuring compliance with service-level agreements (SLAs).
The role requires excellent communication skills, problem-solving abilities, and a customer-first approach to delivering exceptional support experiences.
Key Responsibilities
Selected candidates will be responsible for:
- Handling incoming customer requests via phone and email.
- Troubleshooting technical and process-related issues.
- Recording and tracking customer queries.
- Providing timely resolutions according to SLA requirements.
- Maintaining customer interaction logs and documentation.
- Escalating unresolved issues to team leaders.
- Assisting customers with product-related questions.
- Monitoring and updating ticket status.
- Following standard operating procedures and quality guidelines.
- Maintaining knowledge base documents and self-help resources.
- Conducting customer follow-ups and callback activities.
Required Skills
Technical Skills
- Technical Support Fundamentals
- Ticket Management Systems
- Email & Phone Support
- Documentation Skills
- Basic Troubleshooting Techniques
- Geographic Information Systems (GIS/Maps) – Mandatory
Soft Skills
- Excellent Communication Skills
- Customer Service Orientation
- Problem-Solving Ability
- Analytical Thinking
- Time Management
- Team Collaboration
- Attention to Detail
Educational Qualification
Candidates applying for this role should possess:
- Bachelor’s Degree in any discipline.
- Freshers and entry-level candidates can apply.
Eligibility Criteria
Applicants should have:
- Good verbal and written communication skills.
- Ability to interact professionally with customers.
- Basic technical troubleshooting knowledge.
- Strong analytical and organizational skills.
- Willingness to work in a dynamic support environment.
Preferred Skills
Candidates with the following skills will have an added advantage:
- Knowledge of Geographic Information Systems (GIS)
- Maps and Navigation Understanding
- Customer Support Experience
- Help Desk Operations Knowledge
- Technical Process Experience
Benefits of Joining Wipro
Employees can gain:
- Exposure to Global Clients
- Professional Training Programs
- Career Growth Opportunities
- Industry-Recognized Work Experience
- Learning & Development Support
- Dynamic Work Environment
- Mentorship from Experienced Professionals
Job Location
📍 Hyderabad, Telangana
Work Mode
- Work From Office
Selection Process
The recruitment process generally includes:
Application Submission
Candidates apply through the official Wipro careers portal.
Resume Screening
Shortlisting based on qualifications and skills.
Assessment Round
Evaluation of communication, aptitude, and problem-solving abilities.
Technical Interview
Assessment of troubleshooting skills and technical understanding.
HR Interview
Discussion on communication skills, career goals, and cultural fit.
How to Apply
Interested candidates can apply through the official Wipro careers website.
Apply Link: Click Here
Before applying, ensure your resume includes:
- Educational Qualifications
- Technical Skills
- Certifications
- Academic Projects
- Internship Experience (if any)
- Achievements and Extracurricular Activities
Final Summary
The Wipro Recruitment 2026 drive for the Production Agent L1 role is an excellent opportunity for fresh graduates looking to build a career in technical support, customer service, and IT operations. Candidates will gain valuable experience working with global clients, troubleshooting technical issues, and delivering high-quality support services.
Candidates searching for Wipro Off Campus Drive 2026, Production Agent L1 Jobs, Technical Support Jobs for Freshers, Customer Support Careers, and IT Operations Jobs in Hyderabad should consider applying for this opportunity. 🚀
