Zoho Corporation is hiring Technical Support Engineers for its Technology team in India. This is a full-time opportunity focused on providing technical and customer support through voice-based communication. Candidates who have strong English communication skills, enjoy solving customer issues, and are willing to work night shifts can apply.
Zoho Recruitment 2026
| Details | Information |
|---|---|
| Company | Zoho Corporation |
| Job Role | Technical Support Engineer |
| Job Type | Full Time |
| Industry | Technology |
| Location | India |
| Work Type | Voice-Based Customer Support |
| Experience | Not specified |
| Qualification | Any Degree |
| Shift | Night Shifts |
Job Description
As a Technical Support Engineer at Zoho, you will provide voice-based technical support to international and domestic customers over the phone. The role involves handling both inbound and outbound calls, understanding customer concerns, and helping resolve technical issues efficiently.
The position also requires close coordination with technical teams and content teams to improve the overall customer support experience.
Key Responsibilities
- Provide voice-based technical support to international and domestic customers.
- Handle both inbound and outbound customer calls.
- Build strong customer relationships through clear and confident communication.
- Focus on customer satisfaction and first-time resolution of issues.
- Work with the technical team to provide faster solutions to customer problems.
- Coordinate with the technical content team to identify gaps in the help module.
- Maintain a professional and customer-focused approach while handling support requests.
- Be willing to work night shifts as required.
Eligibility Criteria
The provided job description does not specify a particular educational qualification or minimum experience requirement.
Candidates should have:
- Strong communication skills.
- Clear and confident communication with customers.
- Interest in technical/customer support.
- Ability to understand and resolve customer issues.
- Willingness to work night shifts.
- Ability to interact professionally with international and domestic customers.
Skills Required
Candidates applying for the Technical Support Engineer position should demonstrate:
- Excellent verbal communication.
- Customer-handling skills.
- Problem-solving ability.
- Technical troubleshooting interest.
- Customer satisfaction focus.
- Ability to work with technical teams.
- Ability to communicate clearly over phone calls.
- Willingness to work during night shifts.
Work Schedule
The role requires candidates to be willing to work night shifts. Since the position supports international and domestic customers, candidates should be comfortable working according to the requirements of the support process.
How to Apply
Apply Link : Click Here
Interested and eligible candidates can apply for the Technical Support Engineer position through the official Zoho careers portal.
Candidates should review the official job requirements and verify their eligibility before submitting their application.
Final Summary
Zoho Corporation is offering a full-time Technical Support Engineer opportunity in India for candidates interested in customer-facing technical support. The role involves voice-based support, customer issue resolution, coordination with technical teams, and identifying improvements in support content. Candidates with strong communication skills and a willingness to work night shifts can consider applying for this opportunity.
